Treasury Management Support Specialist - Owensboro, KY

* Position is not eligible for remote work.

TMGMTSSP

External

The Treasury Management Support Specialist will be responsible for supporting and servicing commercial relationships. This position will provide customer technical support and complete new account related documents, installation of equipment, set-up and training for all Treasury Management products.

• Develops a thorough knowledge of all treasury management products and services through completion of extensive training and maintains a high level of awareness and understanding of new technologies and competitive treasury management solutions
• Ensures client satisfaction by responding promptly and positively to customer inquiries and requests; takes initiative in resolving problems and issues independently or escalating to appropriate personnel
• Serves as Customer Service Representative for opening new accounts for customers
• Reviews and prepares paperwork required for any of the following functions: account analysis, account reconciliation, Automated Clearing House (ACH) direct deposit and debit services, on-line wire transfer, Electronic Data Interchange reporting, sweep account processing, line of credit sweep processing, zero balance account processing, digital banking, National Automated Clearing House Association (NACHA) file formatting and file upload testing, Remote Deposit Capture, Merchant Services, and Positive Pay service
• Develops an understanding and ability to discuss all treasury management product functions, technology, and pricing
• Develops an understanding of all treasury management product systems that include but are not limited to account analysis, digital banking, ACH file format and upload, on-line wire transfer, Electronic Data Interchange reporting, Remote Deposit Capture, Merchant Services, Lockbox, Insured Cash Sweep, CDARS, Procurement Cards, Payroll Cards, Fraud Anomaly Detection digital banking, file upload, Remote Deposit Capture, Merchant Services, ACH Blocks/Filtering, Positive Pay, zero balance and line of credit sweep processing, and all other processing environments
• Troubleshoots technical calls and performs research for clients
• Assists with testing, implementation, and customer rollout for all treasury management products including upgrades and new features
• Performs remote deposit equipment repairs and replacements
• Maintains customer files and customer database to ensure up-to-date contracts and agreements via execution and imaging
• Assists with annual review of ACH Limits and Remote Deposit Capture compliance
• Responds to client calls for Merchant Services when representatives are unavailable; troubleshoots calls and refers to TIB for resolution, if necessary
• Cross-trains to perform daily and periodic tasks of the Treasury Management Support Team Lead

Required

High School or GED

Preferred

Associate Degree

Degree in business, finance, or related field preferred

2

Two (2) years of relevant experience required

Required

Independence Bank Customer Service Representative Certification within 6 months

Preferred

Accredited Automated Clearing House Professional (AAP)

Preferred

Accredited Payments Risk Professional (APRP)

• Requires completion of Teller Fundamentals and Teller Level Up training within three (3) months
• Requires completion of CSR Foundations training within three (3) months

• Problem solving and judgement skills
• Oral and written communication skills
• Ability to multi-task
• Deta…