Human Srvs Program Supervisor

Human Srvs Program Supervisor

Pay Grade 16

Salary

$4,647.42 - $6,324.92 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | NON-EXEMPT | 18A | 40 HR/WK

Hiring Agency

General Government | Auditor of Public Accounts

Location

Location Varies

The Auditor of Public Accounts (APA) is a constitutional office led by the elected Auditor of Public Accounts, Allison Ball. The Commonwealth Office of the Ombudsman (COO), an office within the APA, serves Kentuckians who receive public services through the Cabinet for Health and Family Services (CHFS), ensuring the Cabinet is held accountable by providing recommendations to improve its performance. We answer questions about CHFS programs, investigate customer complaints and work with CHFS management to resolve them, advise CHFS management about patterns of complaints and recommend corrective action when appropriate.

The COO aims to be conscientious and responsive and provide meaningful feedback to Cabinet staff to improve customer service and satisfaction and Cabinet effectiveness.

• Supervise professional staff conducting Ombudsman complaint investigations.
• Assign and review casework to ensure timely and accurate resolution.
• Monitor program performance through case reports, staff meetings, and onsite reviews.
• Guide and review casework performed by section staff, act as a liaison for and coordinate programmatic activities relative to the assigned CHFS program area, specifically the Department for Behavioral Health, Developmental and Intellectual Disabilities, Department for Aging and Independent Living, Department for Medicaid Services, and the Department for Public Health and ensure section activities align with office standards and priorities.
• Provide expert level guidance to staff and leadership on complex or high-risk complaint matters.
• Interpret and apply laws, statutes, regulations, and policies to investigate complaints involving CHFS, including but not limited to the Office of Inspector General, the Department for Aging and Independent Living, the Department for Public Health, and the Department for Behavioral Health, Developmental and Intellectual Disabilities.
• Prepare work process and task reports and analyze program trends to recommend efficiency improvements.
• Maintain required section records.
• Recommend changes to policy and procedure based on findings and identified gaps in current practice.
• Direct research activities.
• Oversee special studies and investigations conducted by the section.
• Perform other duties as assigned.

• Prior supervision experience
• Strong ability to work effectively with all levels of staff
• Strong technical review and research skills
• Strong analytical and organizational skills, as well as intense attention to detail
• The ability to problem-solve through critical and creative thinking
• Initiative to be self-motivated and meet established time frames.

Graduate of a college or university with a bachelor's degree.

Four years of professional experience in the administration of human services programs, emergency management services, emergency medical technician, paramedic, or related field.

A master's degree in social work, health administration, labor relations, public or business administration or related field will substitute for one year of the required experience.

Administrative or business experience, or professional, subprofessional, or clerical work in a human services area, emergency management services, emergency medical technician, paramedic, or related field will substitute for the required education on a year-for-year basis.

NONE

Incumbents working in this job title typically perform duties in an office setting

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

An Equal Opportunity Employer M/F/D