Hotel Front Desk

Customer Service, Interpersonal Skills, Property Management Systems (PMS), Verbal Communication, Written Communication, Conflict Resolution, Multitasking, Front Desk Operations, Payment Processing, Reservations Management

Hospitality

Join Our Team at the Candlewood Suites St. Clairsville, Ohio!

The Candlewood Suites St. Clairsville, Ohio, is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent.

About Us:

Working at the Candlewood Suites St. Clairsville, Ohio, offers numerous benefits, including professional growth within the globally recognized IHG brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. We are proud to build a friendly and supportive work environment at our Candlewood Suites® Saint Clairsville hotel, where having fun and getting the job go hand in hand.

Our commitment to excellence has been recognized with a 4th quarter win for Excellence in Guest Service. Conveniently located just off I-70 in the quaint city of St. Clairsville, OH, just west of Wheeling, WV, our hotel is perfectly situated for both corporate and leisure travelers. If you are looking to be part of our team, we would love to welcome you.

Working as a Part-time Hotel Guest Service Agent, Front Desk Clerk or Front Desk Agent at the Candlewood Suites St. Clairsville offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.

With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.

• Exclusive Discounts:
  Hotel, food, and beverage savings for personal travel
• Professional Growth:
  Online training courses
• Additional Support:
  Employee Assistance Program, jury duty leave, holidays, bereavement leave, and more

Key Responsibilities for the Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent include:

• Guest Check-In and Check-Out:
  Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management:
  Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service:
  Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing:
  Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub:
  Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information:
  Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving:
  Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records:
  Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services:
  Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security:
  Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

• Previous experience in customer-facing roles, such as in hospitality, retail
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity…