Epic EHR Informaticist - Owensboro, KY

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives?

Join us to start Caring. Connecting. Growing together.

The Epic EHR Informaticist is responsible for reinforcing data driven adoption of digital functionality and workflow-based training (in-person and virtual) that promotes effective and efficient use of EHR tools, improves clinical workflows, and enhances user satisfaction. This position also plays a critical role in delivering support for new EHR functionality implementations, enhancements, and sustained use of systems across clinical and operational teams.

This role combines deep knowledge of health informatics, clinical workflows, and change management to support users in achieving EHR proficiency and maximizing its value for patient care, safety, and efficiency.

Primary Responsibilities:

• Serve as a subject matter expert on technology functionality, workflows, and best practices across clinical (acute and ambulatory), including clinically driven revenue cycle workflows
• Lead and support data driven adoption initiatives, including training, go-live support, and post-implementation optimization
• Leverage industry-standard efficiency and mastery metrics to proactively target end users to receive support
• Partner with client delivery HI teams to design adoption initiatives that deliver high-value outcomes to clients
• Partner with HI Adoption Analytics to quantify the value of at-elbow support initiatives.
• Collaborate with end users and operational leaders to identify barriers to adoption and develop targeted solutions
• Adapts training based on learner preferences, generational priorities, and learning barriers to individualize learning
• Collaborate with Analytics Analysts to review system usage data, identifying trends, gaps, and opportunities for improvement
• First line support for ongoing coaching and mentorship to clinical champions and super users for assigned areas
• Utilizes and incorporates change management strategies to foster user engagement and sustained adoption
• Maintain current knowledge of industry standards, regulatory requirements, and emerging technologies in health informatics
• Demonstrate flexibility to work varied hours, as needed
• Obtains and maintains a credentialed status in assigned EHR applications, Optum technologies and others as applicable
• Delivers advanced technology training programs (Mastery sessions) tailored to end user specialties and/or roles
• Serve as a liaison between end-users and IT teams to report issues, gather feedback, and suggest system enhancements
• Manage Service Now ticket queues, as applicable
• Partners with HI instructional designers on development of training and communication materials for adoption and mastery programs
• Deliver training and communication to end users and operational users when required for initial onboarding and continuous education, adoption, and mastery. This includes serving as a backup to HI trainers and/or instructional designers in supporting onboarding, super user training, complex project implementations, and technology changes

Job Scope / Division Oversight

Training Delivery:

• Effectively delivers end user training following established model. Able to respond to individual needs of learners, identify learning gaps, and outline remediation plans

Training Content Improvement:

• Identifies training program improvements needed and collaborates with Instructional Designer to implement changes

Operational Support:

• Collaborates with client leaders and staff to provide education and training. Understands training needs of client users and recommends approach

Technical System Expertise:

• Demonstrates an understanding of Information Systems applications such as: EHR and integrated systems, Service Now, Learning Management System (LMS), Infor Cloud Suite, Smart Spreadsheet, etc.

Speaking and Presentation…