Account Director

We are seeking experienced leaders to support a large-scale, multi-sourced technology services program for a major public-sector customer. This effort involves close coordination with enterprise partners, integration teams, and specialized service providers across a complex, statewide IT environment.

The Account Director will serve as the single point of accountability for the contract services and as the sole point of contact for all customer communication concerning the agreement.

Additional Responsibilities Include, but are not Limited To:

• Lead the effort to integrate Sawdey's team culture across the contract.
• Drive the formation of an integrated, collaborative, and mutually supportive team.
• Maintain executive sponsorship and escalation paths within the organization to resolve issues that cannot be closed at the operational level.
• Hold day-to-day responsibility for customer satisfaction, including timely review of feedback, end-user feedback, and implementation of customer-approved action plans.
• Own remediation when service level shortfalls, repeat incidents, or systemic issues are identified.
• Review all critical deliverables and major reports submitted to the customer and ensure they are submitted on time, complete, and free of identified material issues.
• Act on behalf of Sawdey in all day-to-day matters pertaining to the agreement.
• Champion the incorporation of industry-leading practices and Sawdey best practices in the construction, operation, and continuous refinement of the services.
• Responsible for service delivery, billing, and relationship management.
• Responsible for ensuring customer satisfaction and attainment of all Service Levels.
• May represent Sawdey in governance forums, executive reviews, and joint operating reviews.
• Perform other duties, as assigned.

• Ten (10) years' progressive experience leading managed-services or other similar engagements.
• Five (5) years in an account-leadership role with single point of accountability.
• Demonstrated experience managing senior executive relationships in a regulated public-sector or comparably complex environment.

• Bachelor's degree in Computer Science, Information Systems, Business, or a related discipline is desired, but not required.

• Applicable Technical or Project Management certification desired but not required.
• Project Management Professional (PMP)
• ITIL 4 Managing Professional
• Certified Scrum Professional
• Certified Information Security Manager (CISM)
• Certified Service Delivery Manager (CSDM)
• Certified Federal Contracts Manager (CFCM)
• Project Management Institute Program Management Professional (PgMP)

• Must be able to effectively communicate with customer and fulfill all duties and responsibilities as listed in the contract.
• Must be proficient in Microsoft Office suite including, but not limited to:
  Word, PowerPoint, Excel, and Outlook.
• Must be able to travel an estimated 25% of the time, with up to an estimated 50% of the time during the first year.
• Travel projections only.

• Background Check
• Fingerprint-based criminal history check (federal and state) to verify identity and criminal records.
• Thorough background investigation of criminal, financial, and personal history, sometimes with reference and employer interviews.
• Security awareness training on CJIS security policy, data handling, and incident reporting.
• Ongoing compliance and periodic re-screening to maintain background check.

This position supports a U.S. Government Contract whose terms require Sawdey Solution Services to staff it only with U.S. Citizens.

We offer an extensive benefits package, including medical, dental, and vision coverage, an HSA with employer contributions, an FSA, paid time off, 401(k) with employer matching, and more.

Sawdey Solution Services is an ISO 9001 certified and CMMI-SVC v2 Level 3 appraised corporation, specializing in cybersecurity, systems engineering, and operational support for government contracting.

We are a Disabled-Veterans-41 CFR 60 1.4, Equal Opportunity Employer. Devoted to creating a diverse and friendly workplace, we do not discriminate against any employee or applicant because of race, age, sex, color, physical or mental disability, religion, sexual orientation, gender identity, marital status, national origin, or veteran status. Our goals and beliefs are that diverse backgrounds and experiences empower and enable us to offer our customers an unmatched level of service.

People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply!