Information Lockbox Application Analyst

Job Title: Lockbox Application Analyst

Location: Brooklyn, OH 44144, United States

Contract: 8+ Months (with possibility of extension)

Pay: $25 - $30 per hour, W2

• Create, edit, and test application and operational procedures for Lockbox Operations and Support.
• Write and execute test scripts for operational testing of applications in process improvement projects.
• Perform business analysis for payment and deposit applications as assigned; applications can include mainframe, PC, distributed systems, databases, and/or web-based applications.
• Mine data from primary and secondary sources often using complex joins across multiple datasets.
• Play a leadership role in providing ongoing production support within Payment and Deposit Operations applications and processes; act as first line of contact for user reported inquiries and problems; perform problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
• Deliver high quality support and great service to internal/external partners and clients.
• Active participation and guidance as it relates to Lockbox, and the associated applications/systems, process initiatives, and projects.
• Translate business needs and requirements to technology partners; translate technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business.

• Strong problem solving through ability to analyze qualitative, operational & financial data.
• Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross-functionally with a variety of different personality types.
• Ability to communicate with senior management concisely and effectively.
• High degree of adaptability & intellectual curiosity, comfortable with ambiguity.
• Exceptional teamwork and collaboration.

• Bachelor's Degree or equivalent experience, ideally 2+ years in an operational or support environment.
• Attention to detail in documenting and implementing requirements.
• Highly organized, detail-oriented with the ability to thoroughly analyze and resolve issues.
• Excellent written and verbal communication skills.
• Ability to effectively manage change.
• Ability to stay on top of task assignments.
• Strong decision making and analytical skills.
• Ability to facilitate research and resolve sometimes less-than-straight-forward issues.
• Strong aptitude for technology-based tools and databases (i.e., Excel, Access).
• Interest, willingness and ability to assimilate information quickly and succinctly.
• Works well in a team-based environment.

• 1-2 years of Operational Analyst experience.
• Technically savvy in relation to Windows systems and software.
• Experience in Excel and Jira with an ability to manage large data sets, creating summary views using pivot tables, data graphs/visualization.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.