Specialist IT Job Owensboro area,Kentucky USA,IT/Tech

Position: Specialist 2 IT

POSITION OBJECTIVE

Working with a high degree of independence and under general direction, the IT Specialist 2 serves as the primary technical administrator and strategic technology partner for the Institutional Animal Care and Use Committee (IACUC) and the Animal Resource Center (ARC). This role ensures the reliability, security, and optimization of mission‑critical research compliance and operational systems that support the university's research, academic, and administrative goals.

Responsibilities include advanced application administration, system integrations, data stewardship, vendor coordination, and technology planning across multiple university and affiliate locations. The IT Specialist 2 evaluates emerging technologies, recommends solutions that enhance operational efficiency, and leads or supports modernization initiatives that strengthen the technological backbone of IACUC and ARC.

ESSENTIAL FUNCTIONS

Provide advanced technical and application support for ARC and IACUC operations across multiple labs and locations. Research, diagnose, and resolve complex end‑user and system issues involving computers, mobile devices, tablets, temperature monitoring systems, time clocks, specialized lab equipment, and operating systems. Manage and prioritize service requests in the ticketing system, ensuring timely resolution and clear communication with stakeholders. Independently determine when to escal… (40%)

Serve as primary administrator for ARC and IACUC applications and related technology ecosystems. Configure and maintain user accounts, system protocols, permissions, and data integrity. Manage application updates, integrations, and testing cycles in collaboration with internal UTech teams and external vendors. Develop and maintain training modules, documentation, and user resources. Oversee content updates for ARC and IACUC websites. Ensure system reliability and compliance with institutional and regulatory requirements.

(35%)

Provide strategic technology consultation and lead modernization initiatives. Advise IACUC and ARC leadership on technology planning, system enhancements, and the adoption of new tools that support research compliance, operational efficiency, and long‑term sustainability. Evaluate emerging technologies and industry trends to identify opportunities for innovation. Lead or support special projects that modernize infrastructure, expand system capabilities, or improve data workflows. Collaborate with School of Medicine UTech teams and cross‑functional partners to align solutions with institutional priorities.

(20%)

NONESSENTIAL FUNCTIONS

Perform other duties assigned. (5%)

CONTACTS

Department:
Regular contact with departmental staff and student employees in support of client assistance regarding status and resolution of client issues. Daily contact with UTech supervisor for the purpose of task assignments and status update.

University:
Regular contact with faculty, staff who use supported information technology resources, services, and systems within IACUC office.

External:
Occasional contact with users of the supported technology, who are not directly associated with Case Western Reserve University while providing first‑ and second‑level support. Occasional contact with outside consultants, vendors and representatives while collaborating on system and technology support.

Students:
Occasional contact with student workers in the department while collaborating, troubleshooting and reviewing documentation related to the use of supported information technology resources, services, and systems.

SUPERVISORY RESPONSIBILITIES

This position has no direct supervision of staff employees.

QUALIFICATIONS

Experience /

Education:

Bachelor's degree in related technical field and 3 years of related experience OR an Associate's degree in computer and/or related technical field and 5 years of related experience. Training or other course work in programming, system analysis preferred. Familiarity with Cayuse Research Suite, or other Research Administration vended software preferred. Help desk experience is preferred. Familiarity with managing technology in a lab environment preferred.

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