IT Engineer Managed Endpoint

POSITION OBJECTIVE

Working under general supervision, this position is responsible for designing, implementing, and maintaining core technology services to ensure the university's technical operations run reliably and meet established service levels. The role will work closely with University Technology (UTech) personnel to identify, recommend, and deploy best practices and innovative solutions, with a focus on strengthening and standardizing managed computing services such as Intune, Microsoft Endpoint Configuration Manager, Autopilot, and Jamf.

This position will play a key role in documenting and applying unified IT solutions and practices across campus, supporting both schools and business units.

As the essential liaison between the central endpoint management team and the unique operational needs of designated schools and supported units, this service-oriented role requires advanced technical skills, a collaborative approach, and strong communication abilities. The position is instrumental in ensuring that technical capabilities are effectively aligned with the university's strategic goals and the evolving needs of its diverse user community.

• Manage and support the daily overall health of IT services. This includes managing disruptions to service through rapid restoration of incidents, determining the root cause of problems, and detecting trends associated with recurring issues. Establish, communicate, and implement policies, procedures, best practices, recommendations, and guidelines for standards. (35%)
• Deploy, support, and maintain Windows servers and other computer systems. Serve as campus-wide and local expert for implementation and support of university-wide systems. Determine business needs, research, and recommend solutions. Make needed upgrades to ensure that systems are operating correctly. Investigate and solve problems. Utilize virtualized and/or cloud-based systems as appropriate. (25%)
• Proactively maintain security of university systems and compliance with established UTech policies and procedures. Ensure monitoring of systems is in accordance with UTech monitoring strategy. Ensure compliance with solution design in the implementation of projects and by routine auditing and documentation. Ensure disaster recovery systems and procedures; backup schema and security measures are in place to safeguard the confidentiality and integrity of university data.
  
  Participate in business continuity and disaster recovery initiatives. Utilize tools for patch management and intrusion detection and research new ways to mitigate vulnerabilities and exposure. These items should be done according to UTech standards and best practices. (15%)
• Perform as a technical expert of systems technologies at both the local and university level, including administration, policy and procedures, system documentation, delivering appropriate training, and providing support. Create actionable solutions to address the needs set forth in the campus and division strategic plans. Provide technical insights and recommendations for campus-wide and senior leadership within UTech to help identify and mitigate existing business risk or risks associated with solution architecture.
  
  Identify deficiencies, redundancies, and/or cost-savings measures within the campus community and within UTech to unify and enhance services and offerings. (10%)

• Utilize existing technology or, if necessary, design, build and deploy new technology to effectively manage various applications and/or services on campus. These will include applications such as Microsoft 365, ITSM Ticketing System, inventory system, etc. Streamline and proactively monitor, maintain, and secure endpoints. This may include operating system and application deployments, operating system, and application patching, managing centralized antivirus, configuring network drives, managing campus printing, Active Directory, Group Policy, System Center Configuration Manager, Microsoft Intune, JAMF.
  
  Utilize virtualization technologies on campus such as Citrix (Xen Desktop/Xen App), VMware vSphere, Hyper‑V, AWS, Azure, Google Cloud Platform, etc. (5%)
• Work collaboratively with and provide leadership to UTech colleagues by contributing technical expertise to identify, plan, develop and manage new projects (according to UTech lifecycle) and systems. Continually improve system integration and provide research into new server, endpoint management and data storage technologies to recommend and implement improvements. (5%)
• Participate in appropriate university committees, working groups, or training sessions. (2%)
• Maintain an up-to-date knowledge of changing industry capabilities and practices that are related to the functional areas of the position. (2%)
• Perform other duties assigned. (1%)

May supervise work of project team members or lead projects in UTech portfolio.

Education and Experience:

Associate degree or relevant…