Customer Program Manager

Role Overview

The Customer Program Manager owns the long-term relationship with assigned enterprise customers and is responsible for coordinating technology deployments, lifecycle management, and ongoing program delivery. This role acts as the primary trusted advisor and escalation point for the customer across all internal teams.

Lead multiple concurrent customer deployment projects, manage project scope, timelines, risks, dependencies, and issue resolution, and ensure operational activities align to the broader customer program roadmap.

The ideal candidate combines strong project management skills with a hands-on operational mindset and is comfortable working across sales, operations, field services, logistics, procurement, and customer teams.

• Bachelor's degree in Business, Supply Chain, Information Technology, Project Management, or related field
• 5–7+ years of project management experience in technology deployments, managed services, logistics, supply chain, field services, IT lifecycle management, or related industries
• Demonstrated success managing large, multi-site deployment or rollout projects
• Proven experience in customer- or account-facing roles, including managing executive relationships and escalations
• Experience working within ERP, CRM, or service management platforms such as Net Suite, Service Now, Salesforce, SAP, Oracle, or similar
• Strong understanding of project planning, scheduling, risk management, and stakeholder communication
• Advanced Microsoft Excel and Microsoft Project skills
• Excellent organizational, analytical, and problem-solving abilities
• Commercial awareness of contracts, SLAs, renewals, and scope/change management
• Strong written, verbal, and presentation skills