Director, IT Portfolio Management & Shared Services

Become a part of our caring community. The Director, IT Portfolio Management collaborates with the business portfolio team to align the IT portfolio and demand.

The Director, IT Portfolio Management requires an in-depth understanding of how organization capabilities interrelate across the function or segment. This role will be a critical partner to our Segment CIOs, responsible for cross‑functional leadership, collaboration, communication, and management of the business of running CWHM.

To achieve our strategies, we must deliver on our strategic portfolio, improve operations, modernize our technology stack, improve our security posture, advance our operating and organizational maturity, and develop, diversify, and grow our talent base. This role will provide direct oversight of the following services as a shared service across the organization:

• IT Strategy Advancement
• IT Portfolio Management and Lean Business Case Analysis and Development
• Financial Management
• Communications and Change Management
• Operations Support and Metrics
• Talent Strategy and Management, including Operating Model and Resourcing
• Agile Coaching

The Shared Services team, led by the Director, IT Portfolio Management & Shared Services, will support shared services initiatives. These initiatives will be executed across Pharmacy, Primary Care, Home Solutions, the Office of the Chief Medical Officer, and Integrated Health. The Director and team will provide more limited support to Humana Military IT as needed.

• Lead a team responsible for executing the Portfolio Management function with appropriate processes, tools, and team to deliver across all represented segments in the IT portfolio.
• Work directly with the Segment CIOs to support the execution of their strategies.
• Execute the IT Prioritization process, including creating and modifying initiatives and partnering with business to create proformas and lean business cases.
• Ensure continuous alignment of project investments and initiatives with business strategy based on changing functional needs, resource capacity constraints, risk exposure, and interdependencies.
• Organize and prioritize initiatives and programs based on IT strategy, strategic roadmap, available and prioritized budgets, and allocate the appropriate financial and organizational support to support those goals.
• Support IT leaders and application owners with appropriate information to understand Total Cost of Ownership (TCO), including how prioritized work impacts TCO.
• Support Agile transformation by partnering with segments to implement Agile best practices, including Lean Portfolio Management.

• Oversee planning, budgeting, and tracking processes, working with IT Finance to ensure we achieve our objectives.
• Partner with IT Finance to analyze trends and performance against plan, monitor to identify and remediate the cause of any unexpected variances.
• Develop and continually improve budgeting, financial projections, and operating forecast.
• Provide ad‑hoc segment performance reporting and analysis.
• Work with IT Finance to present the monthly and quarterly financial reports.
• Oversee the approval process for all position additions and changes in concert with the SVP/CIO and Segment CIOs.

• Support the development and execution of IT strategy and annual planning processes, ensuring alignment with business objectives.
• Define objectives, frameworks, and metrics for the IT strategic planning process and establish ownership and timelines for key planning steps.
• Prepare regular updates and reports for leadership reviews and strategic planning meetings.
• Collaborate with IT leaders and architects on technology roadmaps.

• Develop and execute communications strategy to support IT leadership teams and associates in achieving priorities.
• Support the SVP/CIO in the management, orchestration, facilitation, and follow‑up for all departmental meetings including weekly tactical, monthly strategic, extended leadership, all‑hands, quarterly off‑site and other key operating meetings.
• Offer organizational change management…