Operations Support Engineer

The Team

Open Bet is a global leader in betting and gaming entertainment, trusted by over 200 partners to create memorable winning moments for millions of players worldwide. From processing bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like Bet Builder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools.

For over 25 years, our unbeatable platform has powered the most recognizable betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry. Join Open Bet to take your career to the next level and be part of a global innovative team shaping the future of betting entertainment for millions worldwide.

Open Bet
is looking for an
Operations Support Engineer
to fill an exciting role focusing on supporting,debuggingand improving the functionality and performance of applications and systems running on high availability production environments. As an
Operations Support Engineer
with us,you’llhave exposure to these systems and more, as you take our products and your career to the next level.

• Owning and investigating a wide variety of production issues at both an application and database level;

• Producing robust, well-written solutions for production issues;

• Effectively communicating investigation status to the customer;

• Deploying fixes to production environments;

• Escalating issues to senior team members when appropriate to ensure effective resolution;

• Assist in the creation and maintenance of support documentation, including FAQs, knowledge base articles, and troubleshooting guides;

• Participate in a rota that includes working on weekends and bank holidays.

• A bachelor’s degree in a traditional science subject, ideally computer science, engineering or information systems from a well-regarded university;

• 2-3 years of experience in an application support role, with a proven record of technical investigation and creating solutions to problems;

• 2-3 years of hands‑on experience with at least one major programming language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL queries;

• Strong fundamental programming skills (data structures, algorithms);

• Good analytical and problem-solving skills;

• Excellent communication skills, both written and spoken;

• An ability to learn new technologies quickly, work independently, manage workload and escalte in a timely manner.

• Adequate knowledge of any Unix/Linux distributions (e.g. Ubuntu, SUSE, etc.) and bash shell commands;

• Adequate knowledge of performance monitoring tools (Grafana, Datadog, Squadcast etc.);

• Experience with LAMP stack (Linux, Apache, MySQL, PHP);

• Adequate knowledge of Web technologies (HTML, HTML5 and CSS) and Internet protocols (XML, HTTP, TCP/IP);

• Experience using version control systems (GIT, Subversion, CVS);

• Adequate knowledge of scripting languages (e.g. Perl, Python, JavaScript);

• Familiarity with the Jira ticketing system.

• We have a collaborative hybrid office environment with our team members in our Athens office at least 3 days per week;

• Attractive benefits, an open and supportive environment as well as a modern and exciting workplace;

• The opportunity to interact with global teams on a regular basis as you and our business continues to develop and grow;

• Tangible and genuine development - at Open Bet, you can take your career where you want it to go!

• And if that’s not enough;enjoyflexibleworkingwhilst we provide you with theguidanceanddevelopmentskillsyou need to progress and enhance your career.