Training Specialist II - Revenue Cycle

Epic Revenue Cycle Training Specialist

Weekend Requirements:
As Needed |

Work Hours:

8:00am - 5:00pm Mon
- Fri mostly | Status:
Full Time - 1.0 FTE (80 hours per pay period) | Entity:
Owensboro Health System | Department:
Finance

Job Summary:

Develops and provides services for Revenue Cycle departments, including education, training to staff and oversight of compliance and assessment of skills, and maintaining records.

Job Responsibilities:

• Develops, coordinates, and delivers Epic and Revenue Cycle training programs for new and existing staff using adult learning principles, standardized curriculum, and competency-based instructional methods.
• Conducts classroom, virtual, one-on-one, and at-the-elbow training related to Epic applications, Revenue Cycle workflows, departmental operations, and integrated software solutions.
• Develops and maintains training materials, learning activities, competency assessments, and educational resources to support operational effectiveness and user proficiency.
• Utilizes Epic, Health Stream, and other available reporting tools to identify knowledge gaps, monitor training effectiveness, recommend coaching opportunities, and support continuous learning initiatives.
• Provides ongoing operational and application support to end users by addressing workflow questions, reinforcing standardized processes, and promoting effective use of Epic functionality.
• Recognizes varying learning styles and adapts instructional methods to meet individual and group training needs while fostering learner engagement and success.
• Collaborates with Information Technology, Revenue Cycle leaders, clinical and operational stakeholders, and Epic support teams to support training initiatives, workflow improvements, and system optimization efforts.
• Participates in the planning, implementation, and support of Epic, operational, and workflow-related projects as a representative of the Revenue Cycle Training Team.
• Assists with training administration activities, including training schedules, learning management systems, educational communications, reporting, and assigned departmental projects.
• Participates in Epic education team initiatives, instructional design efforts, team development activities, and problem-solving initiatives that enhance Revenue Cycle operations and end-user performance.
• Reviews application functionality, workflow processes, and system updates to ensure training content remains accurate, relevant, and aligned with organizational objectives.
• Serves as an advanced training resource for Revenue Cycle departments by providing consultation, coaching, and guidance related to Epic system utilization, workflow efficiency, and staff development.

Skills and Attributes:

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Relies on experience and judgment to plan and accomplish goals.
• Must be able to work independently as well as in a team situation and meet deadlines.
• Must possess excellent organizational, presentation and listening/verbal skills.

Position Requirements:

Work Experience

• A minimum of 3 years' relevant experience as determined by the organization

Education

• Bachelor's degree or higher in related field, as determined by the organization required upon hire.

Additional Education Information

• A combination of education, training and experience may be considered in lieu of degree.

Licensure/Certification/Registration

• Certified/Accredited through Epic Systems in one or more of the following applications;
  Epic Care Ambulatory, Epic Care Urgent Care, Benefits Engine, Cadence, Grand Central, Hello World, Hospital Outpatient Department, MyChart, Payer Platform, Prelude, Referrals and Authorization, Resolute – Hospital Billing and Professional Billing, Training Environment and Documentation or Welcome required upon hire.

Organizational Responsibilities:

• Supports Owensboro Health's Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability…