Training Specailist III - Revenue Cycle

Weekend Requirements:
As Needed |

Work Hours:

8:00am - 5:00pm Mon
- Fri mostly | Status:
Full Time - 1.0 FTE (80 hours per pay period) | Entity:
Owensboro Health System | Department:
Finance

Develops and provides services for Revenue Cycle departments, including education, training to staff and oversight of compliance and assessment of skills, and maintaining records.

Serves as the departmental Subject Matter Expert (SME) for Epic Revenue Cycle and Patient Access applications, providing advanced guidance regarding system functionality, workflows, and operational best practices.

Leads the coordination and maintenance of Epic training schedules in alignment with New Employee Orientation, Epic Nurse Basics classes, departmental onboarding, and organizational training initiatives.

Maintains and administers training-related systems, including Health Stream course catalogs, enrollment assignments, course completions, and reporting activities.

Coordinates communication of training schedule modifications, curriculum updates, workflow changes, and application enhancements to departmental leaders and stakeholders.

Oversees maintenance and optimization of assigned training content, learning materials, Fin Thrive course assignments, competency assessments, and related educational resources.

Assists with onboarding, mentoring, and development of newly hired trainers, including support for Epic Credentialed Trainer and certification requirements.

Serves as the primary liaison for Epic upgrades, Nova Notes reviews, system enhancements, new functionality releases, and training environment readiness activities.

Collaborates with Information Technology, Operational Leaders, Revenue Cycle departments, and external partners to evaluate workflow changes and develop effective training solutions.

Participates in system implementation, optimization, and enhancement projects as the Revenue Cycle Training Team representative and subject matter expert.

Analyzes Epic workflows, user performance metrics, audit findings, and operational outcomes to identify training opportunities and recommend process improvements.

Leads the design, development, and revision of training curricula, job aids, workflows, competency tools, and educational materials to support organizational objectives.

Coordinates cross-functional training initiatives involving Scheduling, Authorization/Referral, Compliance, Denials Management, Cash Posting, Work Queues, Optum, and other Revenue Cycle functions.

Provides consultation to leadership regarding training strategy, adoption planning, workflow standardization, and operational readiness for system changes.

Functions as a lead resource for complex end-user issues, workflow questions, and training-related escalations.

Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. Relies on experience and judgment to plan and accomplish goals. Must be able to work independently as well as in a team situation and meet deadlines. Must possess excellent organizational, presentation and listening/verbal skills.

Work Experience A minimum of 5 years' relevant experience as determined by the organization Education Bachelor's degree or higher in related field, as determined by the organization required upon hire.

A combination of education, training and experience may be considered in lieu of degree.

Certified/Accredited through Epic Systems in a minimum of (2) of the following applications;
Epic Care Ambulatory, Epic Care Urgent Care, Benefits Engine, Cadence, Grand Central, Hello World, Hospital Outpatient Department, MyChart, Payer Platform, Prelude, Referrals and Authorization, Resolute – Hospital Billing and Professional Billing, Training Environment and Documentation or Welcome required upon hire.

Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed.

Some duties listed may not apply to all employees with this job description. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing…