SaaS Customer Support Manager - Hybrid + Stock
Listed on 2026-09-22
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IT/Tech
IT Support, Technical Support
Yodeck is seeking a hands-on Head of Customer Support to own daily operations, lead and develop the agent team, and ensure fast, accurate, friendly assistance via tickets, live chat, and phone. You will manage shifts, KPIs, and escalations while collaborating with Sales, Product, and Technical Support to improve the roadmap based on customer insights.
The role requires 3-5 years leading a SaaS support team, a proven track record in coaching agents, owning metrics, and excellent English
The SaaS Customer Support Manager - Hybrid + Stock Options position in the Management & Operations, Sales field is open for applications.
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