Claim Adjuster

Overview

The claim adjuster I will complete required training and education activities in preparation for a career as a claim professional; provide assistance in accordance with supervisor instructions; and provide prompt, courteous and fair claim service. To see the impact you could make in a Claims role at KFB, please watch our Claims Careers Video.

• Support the corporate strategy of our commitment to the member relationship.
• Support the strategic mission of the Claims function as it relates to goals for the organization.
• Learn about and exhibit the Guiding Principles in your daily work.
• Develop and maintain relationships with the agency force and support the agencies through sound and effective claim management practices.
• Handle all claims in accordance with the provisions of the Unfair Claims Settlement Practices Act and in an ethical and compliant manner.
• Satisfactorily complete or be in progress to complete the KFB training plan.
• Satisfactorily complete the required Kentucky Farm Bureau sponsored courses.
• Review loss reports, and confirm coverages.
• Conduct prompt and thorough investigations of losses
• Maintain and thoroughly document electronic claim files to support actions taken.
• Maintain adequate reserves and active diaries on all files.
• Complete assignments.
• Promptly evaluate and resolve claims through settlement or denial.
• Visit agency offices on a regular basis.
• Actively pursue salvage recovery.
• Assist subrogation unit with subrogation recovery.
• Assist the special investigative unit with suspicious claims.
• Report claims in accordance with reporting guidelines or as requested by supervisory personnel.
• Assign, direct and actively monitor out-of-state claims.
• Develop and maintain knowledge of policy contracts, court decisions, and industry trends.
• Handle claims in compliance with statutes, regulations, and case law.
• Complete assignments.
• Maintain ability to function as an adjuster trainee.
• Serve as a catastrophe team member or assist in other claim offices or locations as requested.
• Regular, predictable attendance.
• This list of essential functions is non-exhaustive and may be supplemented as necessary.

• Promptly report complaints and respond, as directed.
• Report immediately receipt of all summonses.
• Report incorrectly rated policies or poor risks to PARM (Underwriting) with the assistance of your supervisor.
• Submit timely and accurate expense reports and mileage reports.
• Attend and participate in company claim meetings, seminars, and continuing education activities.
• Maintain and properly use company facilities, equipment, supplies, and vehicles.
• Follow company guidelines related to personal use of company vehicles.

• Physical demands:
  Normal vision/hearing (with or without correction);
  Sitting;
  Standing;
  Speaking;
  Mobility;
  Driving an automobile; climbing ladders.
• Mental demands:
  Analytic reasoning;
  Prolonged concentration.
• Environmental factors:
  Standard office lighting, temperatures and noise;
  Outdoor conditions, lighting, temperatures and noise;
  On site field inspections of damaged property, such as accident scenes or roofs of buildings.
• Equipment:
  Automobile;
  Camera;
  Computer;
  Phone;
  Ladder.

• Combination of formal education, training, and experience to acquire knowledge and skills generally equivalent to those possessed by a four-year college graduate. Bachelor’s degree preferred.
• Ability to interpret policy contracts and legal documents.
• Strong written and verbal communication skills.
• Ability to make timely decisions.
• Good negotiation and public relations skills.
• Obtain Kentucky Staff Adjuster License within six months of employment.
• Valid driver’s license and good driving record.