Recovery Support & PSS Supervisor

Volunteers of America Mid-States (VOA) is a non‑profit organization serving four states and creating positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors, care for individuals with developmental disabilities, restorative justice programs, and free HIV testing and education.

RST/PSS Supervisor

Owensboro, KY

Full-Time, Salary, Exempt

VOA Recovery

Sr. Program Manager

The RST/PSS Supervisor manages and operates the VOA Recovery program in Owensboro, Kentucky. The role involves training, supporting, and coaching recovery support techs and peer support staff, overseeing kitchen operations, ensuring program compliance, and maintaining a therapeutic environment for clients and staff. The supervisor reports on attendance, manages budgets, and hires staff when vacancies arise. Responsibilities also include maintaining documentation integrity and fostering collaboration with community partners.

• High school diploma or GED
• Two years of post‑secondary education
• At least five years of experience in a treatment facility or related field
• Minimum three years of supervisory experience
• Valid driver’s license and clean driving record
• CPR certification within 30 days of employment
• Excellent communication and interpersonal skills

• Maintain operational control of the programs.
• Provide strong leadership and direction to program staff.
• Oversee day‑to‑day operations of Addiction Recovery Services.
• Ensure programs operate within budget, managing resources effectively.
• Monitor program performance against goals, identify improvement areas, and implement changes.
• Promote a client‑centered, trauma‑informed approach to care.
• Collaboratively develop and implement program policies and procedures.
• Implement and monitor risk management processes to ensure safety.
• Conduct and document individual supervision for shift supervisors, peer support supervisors, and kitchen staff.
• Ensure staff adhere to all ethical and professional standards.
• Conduct performance evaluations, provide constructive feedback, and support professional development.
• Address staff performance issues promptly following HR policies.
• Ensure Recovery Support Techs and Peer Supports complete required training.
• Foster a positive workplace that promotes staff well‑being and retention.
• Screen and interview recovery support staff to maintain adequate staffing.
• Monitor accuracy of non‑clinical documentation.
• Facilitate monthly staff meetings to ensure effective service delivery.
• Address client complaints and grievances, escalating when necessary.
• Maintain facility cleanliness, safety, and maintenance.
• Ensure staff monitor client duties and chores.
• Ensure fire and safety measures are followed and understand fire equipment and evacuation plans.
• Maintain CPR and First Aid certifications.
• Coordinate appropriate staff‑to‑client ratios through scheduling.
• Ensure sufficient supplies for staff and clients.
• Attend treatment team meetings as required.

Health and Wellness:

• Employee Assistance Plans (EAP)
• Health and Wellness Program
• Medical Coverage
• Dental Coverage
• Vision Coverage
• Flexible Spending Account
• Health Spending Account
• Short Term Disability
• Met Life Legal Plans

Financial Well‑Being:

• Competitive Compensation Packages
• Life Insurance (company paid)
• 403(b) retirement plan with company match
• Employee discounts
• Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness)
• All company‑paid benefits and paid time off effective day one

Work Culture:

• Commitment Committee
• Justice Committee
• Integrity Committee
• Compassion Committee
• Retention Committee

Training & Development:

• VOA LEAD Program – Leadership Development Program
• VOA University – Staff Development
• VOA Academy – Clinical Training and Development

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.