Service Manager

Benefits

• Day 1 health benefits.
• Great employee discount.
• Monthly Bonus Program.
• Flexible Scheduling.

Manage all vehicle services, equipment, vehicle service teammates, and service instruction to increase capacity utilization through efficient/effective processing of tire and service demand.

The responsibilities and duties of this role include, but are not limited to:

• Manages Overall Automobile Service Operations (~30% of the time)
  • Manages all automotive service functions by overseeing continuous flow production through the proper implementation of the Integrated Store Operating System.
  • Manages parts inventory and outside purchases, including assisting in maintaining stock inventory levels to minimize outside purchases.
  • Manages the return of unused parts to vendors, including following up on credits, invoicing, etc.
  • Reviews shop area, equipment and teammates for compliance with company safety procedure.
  • Is familiar with basic OSHA laws.
  • Responsible for control of store assets in service department area – ensures all equipment is in safe operating condition and that service area is clean and hazard free.
  • Is responsible for shop safety including, but not limited to, use of and maintenance of safety equipment, i.e. glasses, eye wash stations, first aid kits, etc.
  • Oversees Customer Service Delivery System (CSDS) and Quality Assurance Program in the Service Department.
  • As needed, helps to unload merchandise shipments, changes and balances tires in the service department, constructs store displays, and performs other physical duties that are necessary to meet customer relationship requirements.
  • Enforces wheel torqueing by all personnel.
  • Ensures that proper vehicle inspections are being conducted.
  • Conducts intermittent reviews of Service Teammate inspection & service quality with a goal of eliminating documentation errors and missed add on sales opportunities.
  • Service Managers are the last line of defense for inspection quality and are expected to catch any missed estimating opportunities.
• Manages People (~30% of the time)
  • Directly and indirectly selects service department teammates. o Interviews prospective vehicle service teammates, determining qualifications for open positions and assists Store Manager on final employment decisions.
  • Supervises the work of technicians and service personnel, planning and scheduling their duties, assigning special work duties, following up on completion of assignments.
  • Ensures that the service department is staffed at the optimum level of number and quality of teammates.
  • Creates a highly motivated team environment/climate.
  • Is responsible for service teammate area organization and professionalism to provide both a positive teammate and customer experience. This includes teammate changing areas, stock room, restroom and break areas.
  • Develops technicians at every level. Specifically grows lower-level technicians by putting them with the right person to shadow, teaching processes/procedures, and ensuring safety so they can develop into a higher level technician.
  • Develops, instructs, and educates teammates in product, position, and selling areas which are appropriate through on-the-job training and BSRO Education or external educational programs, like ASE.
  • Maintains ultimate performance standards and holds vehicle service teammates accountable through performance appraisals.
• Customer Service and Sales Activities (~30% of the time)
  • Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone.
  • Handles customer complaints and tire adjustments.
  • Develops customer loyalty and retention through relationship selling. o Grows profit through service or tire…