Vice President - Clinical and Field Operations

What You Will Do

Lead Clinical and Field Operations

You will lead clinic operations across our markets, creating the operating discipline, standards, and accountability necessary to deliver consistent performance at scale.

You will standardize workflows, operating playbooks, policies, and execution rhythms while bringing clinical and operational leaders together around shared expectations and measurable outcomes. You will also serve as a senior escalation point for complex clinical, operational, and guest experience matters.

You will create an environment where providers can deliver exceptional clinical outcomes while building productive and sustainable practices.

You will establish clear performance expectations, strengthen provider engagement and retention, and oversee clinical onboarding, training, competency validation, and documentation standards.

In partnership with our Chief Medical Officer and clinical education leaders, you will ensure clinical excellence and compliance while using productivity, utilization, rebooking, and other performance indicators to identify opportunities and intervene early when performance is off track.

You will have accountability for the end-to-end guest journey across our clinics, ensuring that our brand promise is consistently delivered in every market.

Working closely with Training and Marketing, you will help improve NPS, conversion, rebooking, and guest satisfaction while ensuring clinic environments and team member behaviors reflect our service standards.

This is not a traditional clinical leadership position. It is an operating leadership role with meaningful accountability for business performance.

You will own key operational and financial metrics across the clinics and drive improvements in profitability through labor optimization, scheduling efficiency, workflow improvement, and disciplined execution.

You will use data to identify performance opportunities and lead cross functional initiatives that improve the systems, tools, and processes required to scale the organization.

You will ensure adherence to applicable federal, state, and local clinical and operational requirements across our markets.

You will oversee audit readiness, compliance reviews, documentation standards, corrective action planning, and escalation of significant clinical or regulatory risks.

You will help translate our growth strategy into operational reality.

Whether launching a new clinic, introducing a new service, or improving the performance of an existing market, you will ensure staffing, training, workflows, and operational readiness are in place to accelerate productivity without compromising clinical quality or guest experience.

You will build and develop clinical and guest experience leaders across the organization, creating a strong leadership pipeline through coaching, mentoring, performance accountability, and succession planning.

You will partner closely with our People and Training teams to strengthen leader capability, retention, and organizational performance.

This role will have direct accountability for measurable business and clinical outcomes, including:

• Revenue growth and clinic level profitability
• Provider productivity and utilization
• Rebooking and conversion
• Net Promoter Score and guest satisfaction
• Documentation accuracy and compliance
• Labor efficiency
• New clinic and service ramp performance
• Leadership retention and bench strength
• On-time and on-budget execution of strategic initiatives

We are looking for a leader who can move comfortably between the clinical environment, the operating metrics, and the executive table.

You bring:

• 10 or more years of progressive leadership experience with responsibility for both clinical and operational teams
• Demonstrated success leading multi-site healthcare or clinical operations at scale
• An active clinical background, with medical aesthetics experience strongly preferred
• Strong understanding of clinical governance, regulatory compliance, and operational risk
• Demonstrated ability to improve performance using metrics, systems, and standardized processes
• Strong financial and operational acumen with the ability to connect clinic level activity to business results
• Experience developing leaders and building accountability across geographically dispersed teams
• Executive…