Bilingual; Spanish Virtual Nurse Case Manager​/Neurology; EST

Bilingual (Spanish) Virtual Nurse Case Manager/Neurology (12-9p EST)

Remote

Momentum Life Sciences helps the healthcare industry connect, motivate, and empower people to engage in their health.

By combining the power of real, personal connections and the convenience of technology, Momentum delivers solutions that drive better health and business outcomes.

Who We Are: Momentum is a leading provider of patient and healthcare professional engagement solutions with more than 30 years of experience in the healthcare industry.

What We Do: We partner with life science companies to design, build and deliver effective and efficient patient support programs helping patients achieve a better start and longer stay on therapy.

How We Do It: Our patient engagement and Clinical Nurse Educator platform delivers personalized, evidence‑based human and digital interventions.

About the Position:

The Bilingual (Spanish) Nurse Case Manager will provide ongoing contact center and virtual support as an integral part of the patient support services provided for patients prescribed complex neurological therapies. The Nurse Case Manager will be responsible for utilizing professional nursing skills, ability to foster patient relationships, strong empathy, and clinical experience to provide ongoing personalized high‑touch telephonic support to patients.

The role will engage with patients and their caregivers to provide clinically relevant individualized education in conjunction with product support. The Nurse Case Manager will leverage their knowledge while combining technical expertise to deliver best‑in‑class support, customer service, and ongoing education to these unique patients and their caregivers. The Nurse Case Manager will also partner closely with cross‑functional stakeholders, including Field Nurse Educators, to ensure continuity of care and escalation as appropriate across teams.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide telephonic support via inbound and outbound calls, virtual calls, and omnichannel support through email, chat, and text
• Demonstrate strong empathy and high emotional intelligence to engage patients with complex health conditions effectively, creating an individual relationship‑based connection built on trust and rapport
• Provide instruction and education about treatment/therapy, and connect patients with additional resources when needed while partnering with various stakeholders, such as the Field Nurse Educators, HUB (Certified Pharmacy), and others, to ensure the patient feels supported and confident from initiation through any transitions in their therapy journey
• Collaborate and work cohesively within a POD structure (with MLS Field Nurse Educator team) when applicable to identify gaps, barriers, and opportunities to improve process and overall patient experience
• Communicate complex information effectively and empathetically to patients and their caregivers
• Accurately complete patient engagements based on provided criteria
• Identify the root cause for any potential barriers the patients experience in adhering to the therapy through a motivational interviewing model
• Understand and coach patient initiation and support processes while encouraging patient confidence to help start and stay on therapy
• Ensure the success of the program through collaborative partnerships with patients, brand, and operational partners
• Provide your manager constructive patient feedback on the product, patient, and industry insights to enable enhancements.
• Reporting Adverse Events and Product Quality Complaints per MLS and client policy
• Ensure all activities are conducted in a manner that complies with all MLS, client, and industry‑mandated rules and regulations.

Other duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Associate’s degree in nursing with patient education experience
• Experience…