Manager, Commercial Technologies Management

Manager, Commercial Technologies Management

Commercial Technologies management contributes to Cardinal Health by managing the enterprise’s portfolio of commercial technologies to maximize business value and enhance the customer experience. The function creates strategies, develops backend solutions and capabilities, and improves the front‑end experience.

This role supports the COMPASS (Customer Onboarding, Migration Planning, and Support Services) team. The Manager leads Opti Freight’s customer onboarding and technical account management functions, ensuring new customers become successful, long‑term platform users. The position owns the full post‑sale customer journey across Opti Freight’s technology platforms (Shipment Navigator, Tracking Beacon), working closely with Sales in the pre‑sale process to communicate technical feasibility and customer fit during discovery.

• Pre‑sale:
  Partner with Sales to validate technical fit and translate customer requirements into platform solutions.
• Onboarding & Migration:
  Lead end‑to‑end implementation for new customers and migrations from legacy platforms, including requirements gathering, system configuration, training, and hypercare.
• Post‑Go‑Live:
  Manage ongoing customer health, proactive engagement, and Tier 2 technical escalations during service events.

• Customer Onboarding & Time‑to‑Value
  :
  Own the end‑to‑end onboarding journey, refine playbooks and training materials, and track onboarding KPIs such as time‑to‑go‑live and early customer satisfaction signals.
• Technical Account Management & Customer Health
  :
  Drive proactive account management practices, establish a customer health framework, and serve as escalation point for complex post‑go‑live technical issues.
• Pre‑Sale Partnership
  :
  Partner with Sales during discovery to assess technical feasibility, understand business needs, and set accurate expectations.
• Team Leadership & Resource Management
  :
  Lead, mentor, and develop a team of technical consultants and product systems analysts, balance capacity between long‑term projects and daily escalation workflows, and build a customer‑empathy culture.
• Cross‑Functional Collaboration
  :
  Act as liaison between Sales, Tier 1 Customer Care, Tier 3 Engineering, and external vendors; surface customer feedback to inform platform roadmap priorities.

• Bachelor’s degree in a related field or equivalent work experience (preferred).
• 8–12 years of experience (preferred).
• 3–5+ years of leadership in Technical Account Management, Customer Success, or Technical Onboarding within a SaaS or platform environment (preferred).
• Demonstrated track record of improving time‑to‑value and customer health metrics at scale.
• Experience managing complex software onboarding and migration programs, including requirements gathering, configuration, user training, and post‑go‑live support.
• Comfortable balancing project‑based implementation work with reactive escalation management (e.g., Service Now).
• Strong cross‑functional communication skills with Sales, Engineering, and executive stakeholders.
• Domain experience in logistics, supply chain, transportation management, or healthcare technology strongly preferred.
• Ability to travel 5–10 %.

• Ideal candidates will be based near the Dublin, OH office and expected to work from the office as needed.

Anticipated salary range: $105,100 – $165,110. Bonus eligible:
Yes. Benefits include medical, dental, vision coverage; paid time off; HSA; 401(k); flexible spending accounts; disability coverage; work‑life resources; paid parental leave; health‑lifestyle programs; and access to wages before payday (myFlexPay).

Application window anticipated to close: 07/26/2026.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience, and background. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, marital status, creed, public assistance status, genetic status, or any other status protected by federal, state or local law.