Account Manager

We are recruiting for a Speciality Chemical manufacturer, who is hiring a Sales Executive/Account Manager to be based onsite at Pulp & Paper mills
, supporting them with everything chemical related.

The purpose of this role is to drive profitable growth, ensuring customer retention, and strengthening relationships within assigned accounts. This role maintains sales with existing customers and identifies new opportunities while ensuring operational and financial performance aligns with company objectives. It serves as the primary point of contact for strategic guidance and account growth.

• Drive year-over-year revenue growth through cross-selling and upselling.
• Handler orders and other requirements by communicating effectively with customers or distributors.
• Identify and commercialize new applications within existing and new customers.
• Prevent attrition and actively maintain relationships to support long-term retention.
• Report sales forecasts using Connected Planning (Ackumen) and manage opportunities in Dynamics.
• Monitor and manage pipeline health, including tracking the number and size of opportunities, conversion rates, and time spent at each stage.
• Drive acquisition of new applications by identifying and securing wins.
• Increase share of wallet across accounts within the region through strategic account development and relationship management.

• Optimize product mix aligned with customer needs and profitability goals together with technical and functional teams.
• Identify profitability improvement opportunities.
• Execute timely and strategic price adjustments as required by operating company pricing plan.
• Coordinate with other functional teams to substitute or rationalize products to improve cost-efficiency and profitability.

• Develop and maintain relationships with key decision makers to enable account penetration.
• Maintain retention rate across assigned accounts, proactively addressing potential attrition risks.
• Conduct regular strategic reviews with key stakeholders to ensure alignment and satisfaction.
• Lead business reviews with customers to assess value delivered and identify opportunities to ensure alignment and satisfaction.

• Partner with customer service, planning, lab, R&D, and supply chain to align on goals.
• Collaborate with field service teams to ensure high service standards without owning daily execution where applicable.
• Align internally to support commercial strategies and customer needs.

• Monitor application results and conduct tests for optimal performance.
• Troubleshoot and resolve process issues quickly.
• Write and maintain accurate service reports.
• Maintain and manage customer equipment to ensure uptime and reliability.

• Adhere to internal and external safety policies, including HCAS and stewardship standards.
• Complete Behavior-Based Safety (BBS) to encourage a culture of safety awareness and accountability.
• Promote and facilitate Behavior-Based Safety (BBS) programs to encourage a culture of safety awareness and accountability.
• Conduct Job Safety Analysis (JSA) to proactively identify and mitigate workplace hazards.

• Education Requirements:
  
  Bachelor's Degree in Chemistry or any Engineering area or Business Administration
• Job
  
  Experience:
  
  1 year or less
• Knowledge of Industrial Processes related to the segment.
• Experience in Sales or application of chemical products in industry

Please note travel for this role will be 50-60%