Technical Support & Training

Benoist Brothers Supply () is a multi-state wholesale distributor of heating, ventilation and air conditioning (HVAC) equipment and products. Our business runs on relationships with our customers; our team members are our most valuable assets. We are seeking a full-time Technical Support Specialist for our southern branch locations.

The Technical Support Specialist provides technical assistance to customers, contractors, service technicians, sales teams, and internal staff on HVAC equipment, controls, parts, applications, and troubleshooting. This role supports product selection, installation questions, system diagnostics, warranty guidance, technical training, and issue resolution while delivering a professional, customer‑focused experience.

The ideal candidate has hands‑on HVAC knowledge, strong problem‑solving skills, computer proficiency, and the ability to explain technical information clearly to both technical and non‑technical audiences.

This position will support our Southern locations and may be based out of one of the following branches:

Some travel between branch locations, customer sites, vendor trainings, contractor trainings, or company meetings may be required based on business needs.

• Provide phone, email, and in‑person technical support for HVAC equipment, components, and related systems.
• Assist contractors, technicians, and customers with troubleshooting heating, cooling, ventilation, refrigeration, and control system issues.
• Review equipment model numbers, serial numbers, wiring diagrams, installation manuals, submittals, and product specifications to support accurate guidance.
• Help identify replacement parts, compatible components, and appropriate equipment options.
• Support field technicians with diagnostic procedures, startup questions, installation concerns, and service recommendations.
• Conduct technical training for contractors, dealers, customers, and internal staff on HVAC products, applications, troubleshooting, installation practices, and technical updates.
• Document customer interactions, technical issues, resolutions, and follow‑up actions in the appropriate system.
• Coordinate with vendors, manufacturers, warranty departments, sales teams, and branch personnel to resolve complex technical issues.
• Provide guidance on warranty requirements, service procedures, and manufacturer documentation.
• Stay current on HVAC products, codes, industry standards, refrigerants, controls, and emerging technologies.
• Escalate unresolved or high‑risk technical issues to the appropriate manufacturer or internal leadership.
• Maintain a professional, service‑oriented approach when handling urgent or difficult customer situations.

• High school diploma or equivalent required; technical school, HVAC certification, or related training preferred.
• Prior experience in HVAC service, technical support, distribution, parts, or equipment sales preferred.
• Required Kentucky HVAC certification or license, or ability to obtain/maintain required Kentucky certification based on job responsibilities and business needs.
• Strong understanding of HVAC systems, including furnaces, air conditioners, heat pumps, air handlers, rooftop units, mini‑splits, ventilation products, and basic controls.
• Ability to read and interpret wiring diagrams, installation instructions, service manuals, and product specifications.
• Strong troubleshooting and mechanical aptitude.
• Excellent verbal and written communication skills.
• Ability to explain technical information clearly and patiently.
• Ability to conduct technical training for contractors, customers, and internal team members.
• Strong customer service skills with a sense of urgency and professionalism.
• Comfortable using computers, customer management systems, parts lookup tools, manufacturer portals, and common business applications.
• Proficient with Microsoft PowerPoint and able to use presentation tools to support training and communication.
• Comfortable using mobile devices and applications, including iOS and Android platforms.
• Ability to manage multiple requests and priorities in a fast‑paced environment.
• EPA certification, NATE certification, or…