Healthcare Navigator

POSITION TITLE

Healthcare Navigator

Owensboro, KY

Full‑Time, Salary, Exempt

Veteran Services

Senior Director of Veteran Services

Volunteers of America Mid‑States (VOA) is a non‑profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low‑income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.

When Volunteers of America was founded in 1896, “volunteer” referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission‑driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

The SSVF program assists Veterans who are homeless or at‑risk of homelessness ending their housing crisis. The goal of the SSVF Healthcare Navigator is to provide services that assist veterans in ending their housing crisis, enhance their independent living skills by providing supportive services and education, connect them with community resources, and empower them to maintain long‑term housing stability and self‑sufficiency.

The position provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care, health education, interdisciplinary collaboration, and overall case management and care coordination. SSVF Healthcare Navigators work closely with the Veteran’s primary care provider and members of the Veteran’s assigned interdisciplinary treatment team.

• Master of Social Work or a Master’s degree in a related field and less than five (5) years of work experience; or Bachelor of Social Work or related undergraduate degree with more than five (5) years of related work experience; or nine (9) years of experience in the field with no degree; or veteran with six (6) years of experience in the field.
• Demonstrated ability to provide a reasonable combination of knowledge, abilities, and skills; access local resources; advocate, counsel, and work cooperatively with local service providers; liaise between VOA Mid‑States and the VA or community medical clinic.
• Valid driver’s license and personal automobile; willing and able to travel between the counties served up to 70% of the time.
• Ability to complete required case management training within 90 days of hire and all VA‑required training for SSVF personnel and Healthcare Navigators.

• Work closely with the Veteran’s assigned multidisciplinary team, including medical, nursing, and administrative specialists, and the case management team.
• Provide timely, appropriate, and equitable Veteran‑centered care with the treatment team; primary case manager for all Veterans placed in hotels by the SSVF program; collaborate to identify and address system challenges for enhanced care coordination.
• Act as liaison and main trainer for new and existing staff and serve as a resource for education and support for Veterans and their families.
• Conduct assessments of the Veteran in collaboration with the interdisciplinary treatment team, Veteran, family members, and significant others; develop and monitor case plans; perform necessary follow‑up activities.
• Meet and set up appointments with Veteran and treatment team through virtual means/telehealth; act as a health coach, proactively supporting the Veteran to optimize treatment interventions and outcomes.
• Establish linkages with appropriate agencies and service providers; provide referrals and resources; educate participants on issues such as supportive services available and participant rights.
• Complete required documentation, including progress notes, within 48 hours of contact and enter data into the Homeless Management Information System…