Case Manager - HEAP & Emergency Services

Job Description

Case Manager - HEAP & Emergency Services

Kno-Ho-Co-Ashland Community Action Commission

Are you organized, compassionate, and driven to make a real impact in your community? We are seeking a highly motivated Case Manager to serve individuals and families facing crisis through our HEAP and Emergency Services programs in Ashland County.

This is an opportunity to do meaningful work every day - helping neighbors maintain utilities, prevent homelessness, and move toward long-term stability.

• Conduct thorough client intake and needs assessments
• Guide applicants through HEAP and Emergency Services processes
• Coordinate community resources and supportive services
• Maintain accurate case documentation and required reports
• Approve applications within funding guidelines
• Manage multiple cases with professionalism and attention to detail

• Strong organizational and time-management skills
• Excellent communication and customer service abilities
• High level of accuracy and accountability
• Ability to work independently while contributing to a team
• Commitment to confidentiality and ethical standards
• Passion for helping individuals and families achieve self-sufficiency

If you are dependable, detail-oriented, and thrive in a fast-paced environment where your work directly improves lives, we encourage you to apply.

The Kno-Ho-Co-Ashland Community Action Commission (KHCA) is a non-profit, multi-disciplined, social service agency that has been serving Knox, Holmes and Coshocton Counties since 1965. KHCA programs include HEAP, Weatherization, Health Services, Affordable Housing, Senior Services, Head Start, Emergency Services and Homeless Shelters.