Service Advisor
Listed on 2026-02-14
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Join a Team That Values Customer Experience & Professional Growth
Young Automotive is seeking a motivated, customer-focused Service Advisor to join our service team. This is a fast-paced, high-impact role where you will be the primary connection between our customers and our technicians, helping deliver an exceptional service experience from check-in to vehicle delivery.
If you enjoy working with people, staying organized, and being part of a performance-driven team, this is a great opportunity to build a rewarding career in automotive service.
What You’ll Do- Greet customers warmly and assist with service appointments and walk-ins
- Listen to customer concerns and document accurate repair details
- Perform vehicle intake, including verifying information and conducting a walk-around inspection
- Check for recalls, maintenance needs, and recommended services
- Present service estimates and clearly explain work being performed
- Obtain proper customer authorization before repairs begin
- Communicate with technicians and monitor repair progress
- Keep customers informed with updates on timing, costs, and completion
- Review completed work and final invoices with customers
- Schedule future maintenance and service appointments
- Follow up with customers to ensure satisfaction
- Strong customer service and communication skills
- Positive attitude and professional presence
- Ability to multitask and stay organized in a fast-paced environment
- Problem-solving mindset and attention to detail
- Basic automotive knowledge is helpful but not required
- Dealership experience is a plus
- Competitive pay plan with performance opportunities
- Health benefits and paid time off
- Training and career development
- Supportive team environment
- Opportunity to grow within the organization
The Service Advisor plays a critical role in the success of our service department. You help build customer trust, drive service growth, and ensure every guest leaves with a positive experience.
Apply TodayIf you’re ready to be part of a team that values professionalism, teamwork, and customer care, we’d love to meet you.
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