East Region Assistant Branch Manager - Owosso Branch

Description

Department

Operations

Reports To

Branch Manager/VP of Branch Operations

Pay Classification

Salary

FLSA Status

Exempt

To assist the credit union in achieving its mission statement,
PFCU WILL DELIVER FINANCIAL WELL-BEING WITH VALUE, CONVENIENCE AND EXCEPTIONAL SERVICE, the Assistant Branch Manager is responsible for gaining knowledge and experience in preparation for a career in management under direction of experienced personnel. Requires a working knowledge of all Credit Union Departments and understands how they relate to the successful operation of the Credit Union. Receives training and performs duties in several departments to become familiar with employees’ daily job requirements, operations, management viewpoints and credit union policies and practices that affect each phase of business.

Support, model & adhere to PFCU’s Service Standards as outlined in My MARC.

• Observe employees to elevate personal knowledge of methods, procedures and standards required for successful performance of essential duties and responsibilities in varying credit union departments.
• Have advanced knowledge of PFCU products & services, policies & procedures, rules & regulations; and assist members and employees, as needed.
• Mentee under assigned Branch Manager, and other Department Managers and Executives to further develop knowledge and leadership practices in preparation for a future management or supervisor position.
• Assume the responsibility of a Branch Manager, Vault Teller or Experience Specialist, as needed.
• Engage actively in the Cross-Education Program. Support and promote cross education requirements developed for the Branch Operations team. Review/check cross-education tracking sheets to ensure goals are being met.
• Coach and enforce the behaviors required to support employees’ goal achievement and assist in developing employees’ product knowledge and cross selling skills. Assist and support the implementation of an action plan for individuals when goals are not met. Document coaching and other performance related conversations in PFCU’s performance management software.
• Monitor and investigate employee errors and institute coaching, corrective flow of work and/or corrective disciplinary action when required.
• Monitor employees’ performance; conduct performance appraisals in a timely manner; provide encouragement and recognition for outstanding performance. Conduct regular observations for coaching opportunities for staff.
• Perform all duties outlined in PFCU’s Vault Addendum.
• Set a positive example and be a role model by building relationships, being dependable, demonstrating initiative, responsibility, integrity, professionalism, and take responsibility to see that things are being done correctly and in a timely manner. Handle complex situations with confidence, knowledge and creativity. Be a leader.
• Cultivate personal relationships with the membership and provide an individualized education experience by referring and promoting PFCU products and services based on identified financial need.
• Certified in Financial Counseling. Will actively participate and obtain certification as the opportunity is available.
• Provide management with new or innovative ways for improvement of employees, service quality or products offered.
• Communicate clearly and properly with all employees and management to ensure a positive and clear understanding of the credit union’s goals and direction.
• Work at any PFCU location to assist with the management of the team in the absence of the Branch Manager, Assistant Manager or another employee; during a short- or long-term absence.
• Perform any special jobs or projects as directed by Management.
• Work with other management to ensure compliance with internal controls.
• Develop and cultivate community relationships.
• Maintain cleanliness and security of work area and equipment including protecting the confidentiality of member information.
• Seek training opportunities to develop or enhance knowledge through training, conferences, reading etc. Willingly prepare, participate in and attend educational functions and meetings as…