Administrative Assistant - Agent Services Technician

Job Description

Ready to become part of a real estate team that values family, the agent experience, teamwork, and fun?

Welcome to Berkshire Hathaway Home Services Kee Realty! BHHS Kee Realty has 10 offices in the Metro Detroit area to serve our customers, and we have an opening at our Oxford location for a full-time Agent Services Technician. Our mission is to deliver outstanding service to our agents and clients throughout every transaction. Are you the right fit for this mission?

Ready to join a team that lives and breathes its values? We are ready to welcome you home. Come and join us in helping make people’s dreams of home ownership come true.

We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. The Agent Services Technicians will work the front desk and act as the first point-of-contact for clients and agents. We are looking for a customer-oriented administrator who is coachable, loves exceeding expectations, and is a self-starter who can work with minimal supervision.
Weekend availability is a must. Flexibility is important. The Oxford office helps to cover our other Oakland County offices, as needed.

The agent services technician is responsible for the following duties:

• Providing agents and their clients with the premier customer service BHHS Kee is known for
• Communicate changes and news with all stakeholders in an effective and efficient manner
• Participate and engage in efforts to improve the office and the organization
• Participate in company-wide appreciation events
• Greeting clients
• Answering a multi-line phone
• Transferring calls
• Managing the day-to‑day front office operations
• Managing and understanding legal contracts and paperwork
• Supporting and managing agent questions in a timely manner
• Entering and maintaining property listings
• Creating marketing materials as directed
• Providing premier customer service to our agents and their clients
• Other duties and responsibilities as assigned (job description not all inclusive)

• Experience with Google Sheets
• Must be able to cover shifts within a small office environment
• Must be able to cover shifts at other office locations
• Excellent decision‑making skills
• Strong organizational skills
• Customer‑service minded
• Willingness to chip in on all fronts, including changing light bulbs or routine cleaning as needed in an office setting
• Willingness to assist at other Kee Realty office locations if needed
• Excellent communication and interpersonal skills
• Clerical knowledge
• Microsoft Office and Google Suite experience
• Willing and available for weekend hours – part of the schedule

• Health Insurance
• Dental & Vision
• 401K
• Supplemental insurance
• Health Savings Account
• Paid Time Off
• Working with a professional and fun real estate team!