Academic Advising and Retention Counselor; Oxford Job Oxford area,Alabama USA,Education / Teaching

Position: Academic Advising and Retention Counselor (Oxford)

The Academic Advising and Retention Counselor (ARC) is a full‑time, 12‑month professional staff position housed in the Student Success Center. The ARC reports to the Student Services Manager at the Oxford Campus and works closely with the ARC Director to coordinate advising and retention programs and services for students at Oxford Campus.

At minimum the ARC acts as an academic advisor to an assigned group of students, providing advising services to those who come to the Student Success Center, assisting with ACT and placement testing, withdrawal processing, counseling, and student activities.

Essential Duties and Responsibilities

Support NWCC Mission and Vision.

Demonstrate passion for student success.

Serve as an essential part of the academic advising and retention team.

Advise and assist students with scheduling, registration, and academic progress.

Utilize Dropout Detective and other software to assist with retention efforts.

Process student course and program withdrawals and generate weekly/monthly reports.

Assess and improve the onboarding process for new and current students.

Provide accurate, relevant, and timely information on placement test results, academic standards and expectations, and program options.

Coordinate retention programs with student services, including data collection, analysis, and reporting outcomes.

Identify priorities, strategic goals, and action plans to enhance student progress to degree completion.

Update and implement procedures to promote student success.

Serve as Success Coach training program coordinator and utilize technology to promote the program.

Maintain and update Success Coach and advisee information on the college website and online catalog.

Serve as an assigned Success Coach to a designated student group and provide academic advising through walk‑ins and appointments.

Provide counseling on personal and academic concerns.

Administer residual ACT and placement testing.

Assist with planning and implementing student engagement activities.

Collaborate with the University of Mississippi on joint partnership programs.

Attend community events as needed.

Participate in meetings and serve on committees, advocating for advising within the college community.

Collaborate with marketing and academic staff to develop program brochures and informational materials.

Other duties assigned by the Student Services Manager and Vice President of Student Services and Enrollment Management.

Required Qualifications

Master’s degree in Counseling, Psychology, Education, Student Affairs, or related field.
Minimum of one year of experience working with students in an educational setting.

Preferred Qualifications

Experience as an Academic Advisor in a college or university setting.
Minimum of two years of experience working with students in an educational setting.
Licensed Professional Counselor (LPC).
Experience in a community college or regional college setting.
Experience working with a Student Information System or CRM.

Required Knowledge, Skills, and Abilities

Self‑motivated with the ability to function productively and independently.
Excellent interpersonal skills and ability to establish positive working relationships.
Ability to read, analyze, and interpret complex documents.
Ability to respond effectively to sensitive inquiries or complaints.
Ability to solve practical problems and manage varying variables in unstandardized situations.
Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
Proficiency with Microsoft Office Suite (Outlook, Word, and Excel).

Physical Demands and Work Environment

Communicate with others in person, by phone, and via email.
Requires close vision, distance vision, and the ability to adjust focus.
Frequent sitting, using hands to handle or feel, reaching with hands and arms.
Talk, hear, stand, walk, stoop, or kneel as required.
Must lift up to 25 pounds.

Equal Employment Opportunity Statement

Northwest Mississippi Community College does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation, gender identity, age, or status as a veteran or disabled veteran in all its programs and activities. NWCC prohibits sexual harassment and all forms of sexual violence, regardless of sex, gender identity or sexual orientation. Designated personnel oversee non‑discrimination policies, with contact information available for ADA, Title II, Title IX, and employment matters.

#J-18808-Ljbffr