Client Care Specialist

About Gateway Services Inc.

Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations and 2,000 team members serving over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Pay Rate: $19–$22 per hour

Training:
Monday–Friday 8:30 am–5 pm
After training:
Monday, Wednesday, Friday, Sunday 9:30 am–8 pm

Location:

Final Gift Pet Memorial (207 Christian St, Oxford, CT 06478)

40 hours per week

The Client Care Specialist reports to the Care Center Manager and is responsible for delivering professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.

• Ensure excellent customer service via telephone, email, and in‑person interactions.
• Build rapport and assist customers with product orders.
• Provide information and respond to inquiries about products and services.
• Determine client needs, recommend solutions or follow‑up as needed.
• Coordinate client service requests to meet expectations.
• Maintain strong interpersonal skills and extensive knowledge of the full product range.
• Adopt and implement best‑practice processes and procedures for administrative and operational activities within the department.
• Perform any other duties assigned.

• Post‑secondary degree or diploma in a related field.
• At least one year of experience in a customer‑service environment involving client care.
• High level of integrity, ethics, and compassion for the care of the deceased.

• Teamwork oriented.
• Strong problem‑identification and solving skills.
• Excellent verbal and written communication.
• Ability to multitask with multiple systems while interacting with customers.
• Highly motivated, energetic, and able to thrive in a fast‑paced environment.
• Ability to build and maintain relationships with corporate departments, key business partners, and customers.

• Regular bending, stooping, crouching, kneeling, sitting, and repetitive motion.
• Prolonged periods sitting at a desk and working on a computer.
• Occasional lifting/moving of items weighing 100 + lbs.
• Regular exposure to low, moderate, or high noise and heat environments.

• Generous salary and benefits package including national medical, dental, vision plans, and life/AD&D and LTD coverage.
• Opportunity to purchase additional life/AD&D coverage at discounted rates.
• Critical Illness, Accident, and Pet insurance options.
• Health savings account (HSA) and dependent care FSA.
• 401(k) retirement plan.
• Employee Assistance Program.
• Paid holidays and time off.
• Gateway Tuition Reimbursement Program.

Gateway Services Inc. and its brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. If you require accommodation due to a disability during any stage of the recruitment process, please notify Human Resources at

New employees will be required to successfully pass the E‑Verify employment verification check. For more information, visit e‑verify.gov.