Client Care Specialist; TEMP

PAY RATE $20-$22/hr (based on experience)

WORK HOURS Training:
Mon-Fri 8:30am-5pm;
Schedule once trained:
Sun, Mon, Tue, Fri 8:30am-7pm. 40hrs per week.

LOCATION Final Gift Pet Memorial, 207 Christian St, Oxford, CT 06478

The Client Care Specialist reports to the Care Center Manager and is responsible for delivering professional, high‑quality customer service through organizational skills, product knowledge, administration and operations.

• Ensure excellent customer service, interacting via telephone, email, and in‑person.
• Build rapport and assist customers with product orders.
• Provide information in response to inquiries about products and services.
• Determine client needs and offer possible solutions or follow‑up as needed.
• Coordinate client service requests to ensure delivery meets client expectations.
• Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the full range of products and services.
• Adopt best‑practice processes and procedures on all administrative and operational activities within the department.
• Any other duties as assigned.

• Post‑secondary degree or diploma in a related field.
• One year experience in a customer‑service environment involving client care.
• A high level of integrity, ethics, and compassion for the care of the deceased is required.

• Team‑oriented and collaborative.
• Strong problem‑identification and problem‑solving skills.
• Effective verbal and written communication.
• Ability to multitask across multiple systems while interacting with customers.
• Highly motivated, energetic and able to thrive in a fast‑paced environment.
• Ability to build and maintain relationships with corporate departments, key business partners and customers.

• Regularly bending, stooping, crouching, kneeling, and sitting at a desk.
• Repetitive motion, hand/wrist/finger motion.
• Occasional lifting or moving 100+ lbs.
• Exposure to low, moderate or high noise levels.
• Exposure to low, moderate or high heat levels.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee’s cultural differences, life experiences, self‑expression, and unique capabilities are what build our company culture and success. If you require accommodation due to a disability during any stage of the recruitment process, please notify Human Resources at

New employees to Gateway will be required to successfully pass the E‑Verify employment verification check.

Training:
Mon‑Fri 8:30am‑5pm. Schedule once trained:
Sun, Mon, Tue, Fri 8:30am‑7pm.

40hrs per week.