Aerospace Account Specialist

RBC Corporate Headquarters, Oxford, CT 06478, USA

• Facilitate the order entry process from beginning to end for assigned customers.
• Answer basic technical questions using available resources.
• Act as liaison between customers and field sales with various departments.
• Build positive relationship with all major customers.
• Prepare quotes, status updates and responses for customers.
• Review purchase orders for accuracy against contracts and quotes.
• Ensure accurate and timely service and respond quickly and proactively to customer requests.
• Support and manage weekly orderbook calls with key customers.
• Track customer orderbook against forecasts, work hand in hand with customers and shortage reports to ensure forecasts align with customer planning.
• Adept at identifying high-impact actions, and proven record of identifying and resolving key requests efficiency.

• BS degree in Business, Supply Chain or Engineering-related field.
• 5-8 years relevant account management experience in manufacturing.
• Experience in the aerospace industry strongly preferred.

• Exceptional accuracy in high-volume process driven work.
• Strong written and verbal skills for communicating technical and commercial information.
• Ability to work under pressure and meet tight deadlines.
• Proficient in MS Office and ERP systems.
• Strong organizational skills.
• Ability to keep customers satisfied while maintaining company guidelines.
• Must be detail oriented and follow issues through to completion.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.