Deposit Operations Specialist

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Oxford, MA, US

5 days ago Requisition

Salary Range: $20.50 To $24.00 Hourly

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Primary Accountabilities / Responsibilities

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of ownership, accountability, accuracy, and responsiveness to internal and external customers.

• Responsible for meeting or exceeding customer service standards that are set forth by the bank’s core values.
• Responsible for taking responsibility and accountability for the accurate completion of daily tasks in a timely manner. When applicable, initiate contact with the customer to verify questionable transactions and/or branch to verify account and CIF maintenance.
• Accountable to acquire, maintain and employ in-depth knowledge of all Bank products and services, deposit account regulations, procedures and policies, and corresponding technology, in order to provide efficient and accurate processing of deposit accounts, maintaining compliance and supporting external and internal customers. Review memos and procedures as needed, attend training and staff meetings as requested.
• Responsible for exercising discretionary decision-making, interpretation of guidelines and bank policies, determination of customer impact and risk to the bank to resolve account or transaction related matters in the best interest of the customer and the bank. Escalate complex or high-risk issues to management as appropriate.
• Maintain a constant awareness of unusual account and CIF maintenance and transaction activity. Take appropriate action and escalate any suspicious account activity for suspicious or potentially fraudulent behavior.
• Processor Responsibilities
• Perform a wide variety of duties to complete the daily processing of check and ach exception items, branch pay/no pay decisions, positive pay ACH and check reject decisions, check adjustment, encoding errors, duplicate checks, and returned deposit items.
• Process check and ACH adjustment such as invalid account, notice of change, check adjustments/encoding errors, Affidavit of Forgeries, ACH Reclamations, DNE notifications, unauthorized ACH claims, positive pay rejects in accordance with UCC rules and NACHA rules.
• Monitor and maintain the bank’s OOPS program which include, but not limited to, collecting and closing overdrawn accounts, review and monitor accounts for eligibility, assign or remove ODP limits, ATM POS OPT In/Out request, higher ODP limit reviews, reporting to APR, and monitoring overdraft recovery GL.
• Monitor daily activity reports, CIF and Account maintenance correction workflow folders and process maintenance and/or corrections in the core system.
• Collaborate with Cash Management to set-up new Positive Pay customers and maintain existing customers positive pay accounts.
• Perform transaction processing and general ledger balancing duties related to In-clearing and ACH G/L reconciliations and other various GL entries.
• Receive, monitor and respond to levies, tax warrants, summons of trustees, and other legal monetary requests.
• Quality Review Responsibilities
• Perform a wide variety of duties to quality review new deposit accounts, account and CIF maintenance as well as supporting documentation to ensure accounts, CIF profiles and documentation are accurately maintained and comply with bank procedures, policies and regulatory requirements.
• Monitor quality review workflows in Identifi to ensure timely and accurate completion of daily tasks.
• Quality review exception rates and promotional rates to ensure accurate interest rates are assigned at the account level.
• To ensure compliance with segregation of duties, submit discrepancies/errors to Deposit Operations Processor for correction.
• Receive and respond to research requests and deposit account verifications within specified time frame.
• Research and resolve routine…