Area Supervisor

About the Role

We are looking for an experienced Area Supervisor to join our team. As an Area Supervisor you will play an integral part in delivering and supporting the field-based elements of SBFM’s service provision. Regular travel between sites within the areas of Oxford, Gloucester, and Worcester will be required.

• Maintain high standards of service delivery and client satisfaction in line with agreed KPIs.
• Relationship management – build and maintain strong client relationships at local level.
• Conduct regular audits and resolve issues to ensure cleaning standards and specifications are consistently achieved.
• Line management, support, inductions and training of frontline operatives.
• Support the mobilisation of new contracts through tasks including site visits, inductions, and training.
• Oversee and manage health & safety compliance across all sites, ensuring all staff adhere to relevant legislation and company policies.
• Conduct stock checks and follow agreed processes for ordering cleaning materials and equipment.
• Cover cleaning, utilising existing workforce where available and completing site cleaning where necessary.
• Support or cover other Area Supervisors’ areas where required.
• Ensure correct use of IT systems and maintain accurate records of visits, activities, and communications.
• Collaborate effectively with Regional Operations Managers, Account Managers, and other colleagues to ensure smooth operations and consistent service delivery.
• Respond promptly to ad hoc requests or escalations from Operations Directors, Regional Operations Managers, or other members of the management team.
• Proactively identify and escalate concerns, risks, or improvement opportunities to senior management.

• Demonstrable experience in a similar role.
• Possess the IOSH Managing Safely qualification or be willing to complete the training with SBFM within the first 3 months of employment.
• Excellent communication skills.
• IT literate.
• A proactive approach and an excellent eye for detail, methodical and organised, and able to work autonomously.
• Self-motivated, confident and an engaging approachable manner with a ‘can do’ flexible attitude to work requirements.
• Excellent client focus and a proven track record of service delivery in facilities management or contract cleaning environment.
• Team player and able to motivate others.
• A full, clean driving licence and willingness to travel in the UK to all client sites as required.

• Company vehicle
• 20 days holiday plus bank holidays
• Pension Scheme
• Internal mentoring scheme
• Regular company events

• Be a Good Person — We give people opportunities and uphold integrity. We are respectful and considerate, kind and appreciative.
• Play as a Team — Community and communication are essential. We are one team.
• Think Differently — We encourage a growth mindset and innovation for sustainable growth.
• Make an Impact — We exceed expectations and deliver results at pace.