Account Manager; Utilities

JOB SUMMARY/PURPOSE

Delta Utilities is seeking a results-driven

Account Managerto support customer growth and retention by identifying new business opportunities and expanding relationships with existing customers. This individual contributor role is responsible for executing outreach strategies, managing customer accounts, and supporting economic development initiatives that drive job creation and capital investment in the communities Delta Utilities serves.

• Execute customer outreach strategies to improve satisfaction, promote innovation, and support Delta Utilities' business goals.
• Build and maintain relationships with Economic Development Organizations, Real Estate Developers, Engineering firms, local government officials, and other key stakeholders.
• Respond to RFI/RFPs, coordinate site visits, and provide cost estimates for gas facilities and rates to support business attraction and expansion.
• Support competitive commercial and residential development projects by promoting Delta’s energy solutions.
• Assist in maintaining franchise agreements and positive relationships with local government entities.
• Represent Delta Utilities in the community by participating in local business, industry, and nonprofit organizations.
• Organize and participate in tours, workshops, meetings, and events to promote Delta’s economic and community development efforts.
• Support customer communications during storm response and other critical events.
• Collaborate with internal teams on credit and collections, billing, and regulatory matters related to customer service.
• Partner with Public Affairs to support corporate contributions and community engagement strategies.

• Bachelor’s Degree required, preferably in Business, Communications, Engineering, or Public/Community Affairs.

• 3+ years of experience in business development, account management, or customer-facing roles within the utility or energy sector.
• Experience in economic development or working with public/private partnerships is a plus.

• Proven ability to build and maintain strong customer relationships, serving as a trusted advisor and primary point of contact.
• Exceptional communication and problem‑solving skill with the ability to translate operational information into clear, customer‑focused solutions.
• Strong organizational and account‑management abilities, including managing multiple accounts, prioritizing deadlines, and maintaining accurate documentation.
• Strong understanding of utility systems, rates, and regulatory environments.
• Strong business acumen and problem-solving capabilities.

• None required.

• Able to operate a motor vehicle, including the ability to enter and exit vehicle unassisted.
• Able to operate a personal computer, either desktop or laptop.
• Able to sit for extended periods of time.
• Able to operate a copy machine, fax machine, calculator, telephone and other miscellaneous office equipment.
• Able to exert up to 10 Lbs. of force occasionally, and /or a minimal amount of force frequently to lift, carry, push or otherwise move objects.

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

• Perform other job-related duties as assigned, within your scope of responsibilities.
• Job duties are performed in a normal and clean office environment with normal noise levels.
• Work is predominately done while standing or sitting.
• The ability to comprehend, document, calculate, visualize and analyze are required.
• Able to work regular hours, with occasional overtime.

Delta Utilities is a natural gas utility headquartered in New Orleans that provides safe, reliable natural gas services across Louisiana and Mississippi. We understand the…