Customer Service Representative

Manage inbound inquiries on behalf of the client, acting as an extension of our client. Act confidently with minimal support, maintaining professionalism while resolving issues. Participate actively in new hire training, build product and process knowledge, and effectively interact with customers within business guidelines. Identify customer needs, research client systems, and utilize tools to interpret and analyze data. Handle complex inquiries across multiple systems (up to 10) and manage challenging customers effectively.

• High school diploma, GED, or equivalent required; bachelor’s degree preferred
• 3+ years of experience in a customer support role
• Passion for service excellence
• Strong communication, customer service, and active listening skills
• Problem-solving, critical thinking, and analytical skills with adaptability
• Proficiency in computer systems, querying, and multitasking across multiple screens
• Excellent organization and time management in a fast-paced, high-volume environment
• Typing speed of 35+ WPM
• Knowledge and experience with Microsoft Office
• Attention to detail and ability to adhere to schedules and deadlines
• Patience, empathy, and collaborative working skills

Seniority level:
Associate

Employment type:

Contract

Job functions include Customer Service, Other, and Information Technology

Industries:
Information Services, Technology, Media, IT Services, and Consulting