Associate, Customer Care

Are you a customer service professional who is looking for an opportunity to expand your professional career? Randstad is working with a client who is looking to hire Customer Care Reps to assist with their mortgage customers. Previous experience is not required as thorough training will be provided to you. If you are looking to make an impact and start a new career,

• Operating
  
  Hours:
  
  Monday through Friday7:00 AM - 8:00 PM CT & Saturday 7:00 AM - 4:00 PM CT
• 6 weeks of training:
  Monday through Friday 8:00 AM - 5:00 PM CT
• Hybrid schedule. Must be hardwired into internet on remote days.
  
  WiFi is not acceptable.

salary: $18.5 - $19.5 per hour

shift:
First

work hours: 8 AM - 9 PM

education:
High School

• Manages inbound inquiries on behalf of client, acting as an extension of our client assisting with mortgage questions
• Acts in a professional and appropriate manner while assisting with a resolution of the issue/question
• Builds product and process knowledge to effectively interact with customers, within business guidelines
• Identifies customers' needs, research using various systems, utilizes tools to interpret and analyzes data
• Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
• Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate
• Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
• Actively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needs
• Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels
• Escalates issues according to business processes and timelines
• Meets personal/team production metrics and quality targets
• Must adhere to strict schedule and meet attendance guidelines.

• Customer Service
• Customer Relations
• Hospitality
• Basic Computer Skills
• Active Listening
• Telephone Etiquette
• Financial Services

• Years of experience: 2 years
• Experience level:
  Experienced

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

• medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

• Experienced
• 2 years

• High School