R-Technical Support Engineer

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Position:
Technical Support Engineer – Security

Summary:

This position is for the L1 TAC (Technical Assistance Centre) of Juniper’s SRX Firewall customers.

Key Responsibilities:

– Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.

– Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

– Take ownership for problem resolution, problem reproduction and escalation.

– Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

– Be a fast learner and keep pace with newer technologies

Mandatory Skills:

– Candidate should have very strong fundamental «core» networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues.

– In-depth knowledge of Virtual Private Networks (VPNs) wrt. Design, Implementation Scenario’s, Connectivity troubleshooting and other Algorithms such as DES, 3

DES, MD5, SHA, PKI etc.

– Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection. Should have a strong knowledge on various attacks like SYN flood, Replay attacks etc and the mitigation techniques.

– Proven experience with data networks including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities and interconnecting devices.

Ability to understand and troubleshoot various network problems using utilities like lookup, trace route, ping, net stat and packet sniffers like wire shark, tcp dump etc.

– In-depth knowledge, not limited to understanding but troubleshooting of IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, and xDSL Technologies, MULTICAST.

– In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).

Requirements:

Requires B.E. in Electronics Engineering or Computer Science or 1- 3 years of experience either supporting or implementing IP networks.

Preferred skills:

– Good working knowledge of Application layer protocols and functions such as FTP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.

– Demonstrated ability to provide third tier and technical support for Security related products like Commercial Firewall’s, IPS/IDS, Unified Threat Management Systems (UTMs) like URL Filtering, AV, Anti-Spam.

– Understanding, Integration and troubleshooting of Various OS’es like Windows, Unix and MAC and their specific application technologies like NIS, NFS, Sun-RPC, MS-RPC etc. in a security enabled environment.

Preferred Certifications
:

JNCIA-JUNOS, JNCIS-Security, JNCIA-FWV, JNCIS-FWV, CCNA, CCNP other certifications are added plus.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation