IT Business Analyst II (Facilities Management

Ole Miss Facilities Management Administration Analyst

The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.

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Implements systems requirements and performs routine data analysis to ensure data management objectives within a work unit are met.

• Collaborates as part of a team to ensure the stability, integrity, and efficient operation of business systems.
• Serves as a liaison between technical staff and user groups.
• Consults with users to identify business needs and requirements.
• Collaborates with various subject-matter experts to assess solution needs and identify desired outcomes.
• Maps business processes using business process mapping methodologies.
• Supports the designs, development, and implementation of data reporting and business intelligence systems.
• Provides procedural and technical guidance to unit staff regarding technology usage and management.
• Contributes to the modification and configuration of systems to meet business needs and stakeholder requirements.
• Executes developed test plans to ensure desired results are achieved; supports testing such as user acceptance, performance, security, and usability.
• Performs regular maintenance and testing along with software upgrades to verify effect on existing features and functions.

• Facilities Management operates an integrated facilities platform built on Planon, connected to Workday, Banner, Star Rez, and ArcGIS Online through an FM-operated integration layer. The platform carries work management, preventive maintenance, asset management, space and building data, field technician mobile operations, and work order cost recovery supporting the entire Oxford campus.
• This position is the analyst for that platform. It sits between the people who perform facilities work and the systems that run it. The work is to understand what a trades supervisor, a dispatcher, an accountant, or a planner actually needs, determine whether the answer is configuration, integration, process change, or training, and then deliver or specify it.
• The role is technical. It requires reading and writing SQL, understanding REST APIs and JSON, tracing data through an integration pipeline, and configuring an enterprise application directly. It is not a software development position and does not require building applications from scratch.
• Required in addition to the minimum qualifications: demonstrated ability to gather requirements from non-technical users and produce written specifications from them; working SQL proficiency, sufficient to write queries with joins and aggregation against a relational database without assistance; experience configuring or administering an enterprise business application.

• Work directly with FM shops, Dispatch, Facilities Planning, FM Accounting, and Environmental Health and Safety to gather requirements and translate them into written configuration specifications, integration requirements, or process recommendations.
• Configure Planon directly, including field definitions, business objects, task-specific interfaces, self-service forms, navigation and user groups, alerts, and reporting.
• Own assigned functional modules end to end, which may include preventive maintenance, reactive maintenance and service requests, asset management, timecard, or work order cost recovery.
• Build and maintain reports and dashboards for FM leadership, shop supervisors, and campus customers.
• Monitor the health of the Workday to Planon integration, triage failures to root cause, and investigate data quality issues across personnel, positions, departments, properties, spaces, and assets.
• Serve as escalation for platform issues the help desk cannot resolve, and build and deliver training for back-office users, shop supervisors, and field technicians on mobile devices.
• Work with Planon consultants on design questions and defect…