IT Support Technician

• Support a new factory startup and an existing factory facility

• Support site IT bring-up, early production ramp activities, and steady-state operations

• Load and verify software packages

• Troubleshoot and resolve end-user, network, scanner, hardware, and peripheral issues

• Install, configure, image, identify, and repair PCs, peripherals, workstations, printers, scanners, and shared devices

• Resolve site-level incident management requests and monitor Service Desk queues

• Populate Knowledge Database and Configuration Management Database

• Manage queues and adhere to SLAs and KPIs

• Provide phone-based or remote support for offsite users

• Purchase software and hardware via the PO process

• Administer user accounts using Active Directory

• Support mobile device enrollment, configuration, and troubleshooting

• Maintain and support audio/visual equipment and standard IT applications

• Maintain computer-parts inventory and repair logs

• Provide training and technical assistance to users

• Support IT infrastructure and end-user readiness during factory build, commissioning, and production ramp

• Work in factory, warehouse, and construction-adjacent environments as systems and work areas come online

• Support extended hours or weekends during critical startup and production milestones

• Partner with IT leadership, facilities, manufacturing engineering, and external vendors

• Identify risks, recurring issues, and improvement opportunities during ramp

• Provide manager updates, conduct trend analysis, and drive continuous improvement

• Follow security, safety, health, and confidentiality policies

• High School diploma and 5-8 years of experience, or equivalent combination of education and experience
• Active Directory experience
• Experience troubleshooting network issues, VLAN's and VPNs
• Experience imaging new computer systems
• Experience with factory-floor shared devices, including label printers and RF scanners
• Knowledge of Microsoft applications and utilities
• A+ certification desired
• Experience supporting manufacturing, factory floor, or warehouse IT preferred
• Hands-on experience with new site deployments, refreshes, or large-scale rollouts preferred
• Strong customer service and communication skills, verbal and written
• Service-oriented attitude with sense of urgency
• Ability to work independently and prioritize based on business impact
• Time management and analytical troubleshooting skills
• Ability to understand basic network and system architecture
• Willingness to provide on-call support and adapt to startup demands
• Ability to sit or stand for extended periods
• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
• Frequent walking between office and manufacturing floor areas

Demonstrates expertise in IT support for factory environments, including troubleshooting, software installation, and user training. Proficient in managing IT infrastructure and ensuring operational readiness during critical production phases.

• Active Directory Experience
• Network Troubleshooting
• Factory-Floor Device Support
• A+ Certification
• Customer Service Skills

• Troubleshooting Network Issues
• Imaging New Computer Systems
• Configuring PCs and Peripherals
• Service Desk Incident Management
• Knowledge Database Management
• Mobile Device Configuration
• Audio/Visual Equipment Support
• Inventory Management
• Analytical Troubleshooting
• Understanding Network Architecture

• Strong Communication Skills
• Service-Oriented Attitude
• Time Management
• Ability to Work Independently
• Adaptability to Startup Demands

• A+ Certification

• Factory Startup Support
• Manufacturing IT Support
• Warehouse IT
• Site Deployments
• Continuous Improvement

• Microsoft Applications
• RF Scanners
• Label Printers
• Service Desk Software
• Configuration Management Database