Library Substitute Clerk-South and Thornton Branch

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Under general supervision, performs part-time circulation and customer service duties in support of the library's mission. Assists patrons with library services, circulation transactions, holds processing, overdue materials management, shelving preparation, and maintaining a safe, welcoming environment for library users and staff.

This position provides direct customer service by responding to patron inquiries, assisting with library equipment and resources, processing library materials, and supporting daily circulation operations. Work involves frequent interaction with the public and is performed in an indoor library setting under the supervision of the Head of Circulation. Performance is evaluated based on customer service effectiveness, accuracy, reliability, and adherence to library procedures.

• Provides courteous customer service and assists patrons with locating materials, answering questions, using library equipment, and accessing library resources.
• Performs circulation functions, including checking materials in and out using library software and computer systems.
• Processes patron registrations and issues new or replacement library cards.
• Manages holds and overdue materials, including contacting patrons and conducting item searches as assigned.
• Prepares and organizes materials for shelving and assists with maintaining accurate shelf order.
• Answers telephone inquiries and directs calls appropriately.
• Assists with emptying book drops, organizing collections, and maintaining orderly public areas.
• Supports mail processing, library programs, displays, and other operational activities.
• Operates standard office and library equipment, including computers, cash registers, copiers, and related technology.
• Performs other related duties as assigned.

• Knowledge of basic library circulation procedures, practices, and customer service standards.
• Familiarity with books, authors, and library resources.
• Ability to use computers, library software, office equipment, and audiovisual technology.
• Basic understanding of business math, English, and office procedures.
• Knowledge of public library operations and services.
• Strong interpersonal skills with the ability to work effectively with patrons, staff, and volunteers.
• Ability to maintain accuracy while performing data entry and clerical tasks.

No required certifications.

High school diploma or equivalent and some library, clerical, customer service, or office experience; or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.