Foster Care Case Manager

Job Summary

The Foster Care Case Manager is responsible for performing duties related to the Foster Care Ministry, enabling foster families and children in care to operate at the highest level of competency in carrying out the ministry’s and Agency’s policies, procedures and programs. Responsibilities include teamwork, group work, working with families according to the developed plan, family and custodian contacts, community resources, and case record management.

• Job Title:
  
  Foster Care Case Manager
• Department:
  Foster Care
• Reports To:
  
  Foster Care Supervisor
• Revised Date:
  April 2026
• FLSA Status:
  Exempt

• Minimum of 23 years of age.
• Bachelor’s Degree in Human Services or related field, from an accredited university or accredited seminary.
• Two years of experience with the population served.
• Valid driver's license and ability to operate an agency vehicle to transport children.
• Capability to manage, plan, organize, implement, monitor and maintain agency programs and adhere to accreditation standards and N.C. licensing requirements.
• Meets the general qualifications for employment as outlined in the institution’s personnel policies.
• Respects the cultural diversity of children and strives to create a positive relationship.

• Prepare for and participate in regular supervisory conferences.
• Participate in 90‑day and annual staff performance evaluations.
• Keep supervisor informed on the current status of total work responsibilities.

• Function within the guidelines of the job description and the Program of Intentionalized Services.
• Represent the agency’s philosophy, purpose and programs to groups, individuals and referral agencies in a professional and objective manner.

• Demonstrate knowledge of and ability to work as a member of the foster home team.
• Have knowledge of and support the roles of other team members.
• Respect the right of the team to be involved with the child and his/her family.
• Share with team members information necessary for foster home and treatment team decision.

• Support the team in providing daily care to meet the needs of children and maintain a positive environment.
• Participate as a team member in team meetings and other staff meetings.
• Participate in ongoing monitoring of effectiveness of the team’s functioning.
• Research and conduct foster parent training on appropriate subjects as assigned.
• Provide leadership in creating and maintaining therapeutic milieu.
• Work closely with the Division of Social Services Social Worker.
• Respect the cultural and socioeconomic diversity of staff members and children in care and strive to create a positive relationship within BCH.
• Participate in the agency’s Performance Quality Improvement (PQI) program as needed.

• Facilitate FAC, admission, intake, transfer and discharge conferences.
• Provide leadership in child and family conferences; coordinate and implement the Plan of Service and Plan of Service Reviews with each family.
• Recruit and license foster families; provide and/or facilities required training.
• Provide support, encouragement, recognition of feelings and problem‑solving which compliments family work and family therapy.
• Arrange family contacts, emergency contacts, financial accounting, scheduling of appointments, behavior infractions, obtaining consents, in‑home plans and reporting medical, school and other daily events.
• Establish and maintain relationships with resources for client systems and assist family/custodian in securing appropriate internal and external community resources to meet the family’s needs.
• Conduct psycho‑educational groups covering peer pressure, social skills, anger management, independent living, group building initiatives, communication, decision making, chemical dependency and self‑esteem.
• Support medical, dental and other appointments for youth in care.
• Set the tone that clarifies BCH Family Systems approach to family work, if the goal is family reunification.
• Conduct routine home visits to the foster home.
• Recruit foster families by presenting the need for foster homes to individuals and groups.
• Conduct…