Customer Services Assistant

Job Title

Customer Services Assistant

Marcum Center

Regular

Hourly

$16.90

24 hours

No

No

This part‑time position serves as the front desk attendant at the Marcum Hotel & Conference Center. The role provides customer service to hotel guests, answers phones, makes reservations, checks guests in and out, processes payments, assists with questions about Miami’s campus, organizes and updates hotel room status, and contacts maintenance for facility repairs. The position is the welcoming face of the hotel.

• Serve as a customer liaison and answer questions concerning policies, procedures, and services provided.
• Resolve customer complaints and problems and refer when appropriate.
• Perform financial operations; deposit funds and maintain records of transactions.
• Process a variety of financial forms and documents and obtain any needed information.
• Receive and process customers’ orders.
• Assist with the operation of retail or hospitality activities and maintain or rotate stock.
• Maintain files and records; pull and refile records as needed.
• Perform clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.

Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise.

• Knowledge of retail or hospitality operations.
• Knowledge of computer and office applications.
• Customer service skills.
• Knowledge of bookkeeping procedures.

A criminal background check is required. All campuses are smoke‑and tobacco‑free.

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination, and retaliation on the basis of age, color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs, and employment practices.

Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty

Staff or 513‑529‑3560.

Miami University encourages you to read its Annual Security & Fire Safety Report. The report contains information about campus safety, crime statistics, and programs designed to prevent legal drug or alcohol possession and other campus safety concerns.

Labor law information is available on the university’s website.