One Stop "Summer" Student Specialist

Job Title

One Stop "Summer" Student Specialist

EMSS One Stop JM

Student (Fixed Term)

For hourly student pay rates, visit the Student Job Classification page on the Office of Human Resources website. For salaried student positions, contact the department for pay information.

Summer term 2026 availability required with an opportunity to continue work during the academic year.

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Student Specialist will provide customer service support on behalf of One Stop Services. The One Stop provides essential information and problem resolution to students, parents/families, and the broader university community in the areas of registration, financial aid, billing, and payment. This position focuses on delivering excellent customer service to both internal and external customers. It will allow students to gain applicable experience in customer service and office applications for resume building.

Students will be expected to work a minimum number of hours during the summer term, and will have an opportunity to continue employment during the academic year.

• Strong working knowledge of One Stop's service areas. Student Specialists complete a comprehensive training program.
• Provide high-quality start-to-finish customer service.
• Answer questions on the phone, by email, or in person in the areas of registration, enrollment, financial aid, student records, and billing and payment.
• Assist with on-campus outreach and initiatives.
• Help assist students and parents in the One Stop lobby.
• Work on various tasks as assigned.

• Experience in a customer service/call center position is helpful.
• Sensitive to cultural diversity and able to communicate and interact effectively with people of all ages and diverse backgrounds.
• Accuracy, dependability, and confidentiality are critical.
• Ability to meet expectations in a fast‑paced and dynamic, customer‑oriented environment.
• Be able to work independently, possess good organization skills, strong attention to detail, and the ability to prioritize multiple tasks.

• Undergraduate Student at Miami University
• In good academic standing
• College Work‑Study eligibility

• Summer Availability Required (Summer/Winter: Maximum 40 hours per week)
• Academic Year:
  Opportunity to continue Employment (Fall/Spring: Maximum 22 hours per week)

Resume

Amy Newsom
One Stop Assistant Director

newsoma

A criminal background check may be required. All campuses are smoke‑and tobacco‑free campuses.

This organization participates in E-Verify.

Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty Staff (ADAFacultyStaff) or . Questions and follow‑ups regarding requests should also be directed here.

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices.

Requests for reasonable accommodations for disabilities related to employment should be directed to ADA Faculty Staff (ADAFacultyStaff) or .

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