Student Insurance Advocate

This position is Onsite. Our office is located at Miami University (OH) Clinical Health Sciences & Wellness Facility Health Services, 421 S. Campus Ave, Oxford, OH 45056.

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

The Student Insurance Advocate oversees and provides administrative leadership for the student health insurance plan (SHIP) offered to Miami University students through United Health Care Student Resources (UHCSR). This position is responsible for the operations related to the Miami University SHIP and will be a key member of a multi-disciplinary team committed to the holistic well‑being of all Miami students. The Advocate serves as the key contact, liaison, factfinder, problem‑solver, and advocate for students insured by UHCSR should issues or needs arise pertaining to the SHIP.

The Advocate also coordinates ongoing communication efforts between university administration, UHCSR, students, and other key constituents (i.e., parents).

The ideal candidate should be a self-motivated, strategic, and socially skilled catalyst for creating a healthier and more informed student body by leading awareness-building initiatives regarding health insurance and providing personalized support to students seeking direction regarding Miami's SHIP.

This position is on-site full-time (40 hours/week) Monday
- Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.

We offer on-the-job training. The hours during training will be 8:00 am - 5:00 pm, Monday
- Friday.

• Collaborates with key university departments (Registrar, Bursar, IT Services, University Communications and Marketing, Health Services. Student Life, etc.) to ensure processes pertaining to the SHIP are as smooth and seamless as possible throughout the insurance plan year.
• Regularly assesses and facilitates the implementation of the annual online student enrollment and waiver process.
• Maintains the UHCSR Waiver Administration Tool, which tracks students' annual enrollment and waivers into/out of the Miami SHIP.
• Demonstrate expertise in all phases of claims processing, including enrollment management, the appeal process, the predetermination process, and contract interpretation of plan benefits and policy provisions.
• Maintain accurate records of students enrolled in the SHIP, including their coverage details and relevant documentation, while ensuring confidentiality and security of sensitive health information.

• Interface regularly, proactively, and effectively with all Miami University constituents (undergraduate and graduate students, domestic and international students, Oxford and Regional students, parents, university administrators, and key campus partners) while clearly presenting the UHCSR Insurance plan benefits.
• Develop and offer meaningful educational programs to students regarding health insurance, including the current plan design, policies, and procedures.
• Coordinate and attend on-campus service-related functions as it relates to the SHIP, including meetings/committees, New Student Orientations, Health Fairs, and In-Service Information Sessions, etc.
• Develop and distribute effective and ongoing communications to SHIP members and key constituents (i.e., dependents, parents, etc.)

• Provide exceptional customer service to all internal and external stakeholders.
• Demonstrate a responsive, friendly, and solution-oriented nature when interacting with all constituents pertaining to the SHIP.
• Assist in the resolution of any issues pertaining to billing, claims, etc.
• Oversee the enrollment/waiver process, including anticipating needs and potential obstacles to…