Front Desk Agent

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.

The Elms Hotel & Spa is a historic gem located in Excelsior Springs, Missouri, featuring 153 guest rooms and 11,000 sq ft of versatile meeting space.

As a member of our team, you'll join a culture that values growth, teamwork, and professionalism across guest services, food and beverage, housekeeping, and spa & wellness.

• Help guests discover their "Wanderlust" experience by providing exceptional customer service and taking a sincere interest in their stay.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Resolve problems and "WOW" guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel and resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain the house bank and follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Communicate all pertinent information to the manager on duty.
• Assist other departments as needed.

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts, including weekends and holidays.

$16 - $16 per hour.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer and an affirmative action employer. We are committed to creating an inclusive environment for all employees and ensure that all qualifications, training, and advancement opportunities are based on merit.