Technology Support Specialist​/Systems Administrator (Temporary One-Year Appointment

Job Description Summary

Job Description Summary

Miami University Libraries seeks a customer-focused and technology-oriented professional to serve in a one-year temporary appointment supporting library technology services and computing environments.

The successful candidate will provide day-to-day support for Library computing devices, technology services, and technology projects. Working closely with Library Technology staff and Miami University's central IT organization, this position will assist with endpoint device management, technology troubleshooting, documentation, automation, and implementation of technology solutions that support library operations and services.

This position is well suited for an early-career technology professional seeking hands-on experience in systems administration, endpoint management, automation, and higher education technology.

Hiring Requirements Job Details Job Profile

Job Profile

Director, Libraries

• Job Families for Job Profiles

  Job Families for Job Profiles

  Library Operations

• Worker Sub-Type

  Worker Sub-Type

  Temporary (Fixed Term)

• Worker Type

  Worker Type

  Employee

• Time Type

  Time Type

  Full time

• Compensation Grade

  Compensation Grade

  Unclassified U7

• Primary Location

  Primary Location

  King Library

• Primary Job Posting Location

  Primary Job Posting Location

  King Library

• Additional Locations

  Additional Locations

  Oxford Campus

• Additional Job Posting Locations

  Additional Job Posting Locations

  Oxford Campus

• Scheduled Weekly Hours

  Scheduled Weekly Hours

  40

  Work Shift

  Work Shift

  (empty)

  Recruiting Start Date

  Recruiting Start Date

  07/01/2026

  Target Hire Date

  Target Hire Date

  07/01/2026

  Target End Date

  Target End Date

  06/30/2027

  Additional Information Union Membership from Job Profile

  Union Membership from Job Profile

  (empty)

  Allowed Unions from Job Profile

  Allowed Unions from Job Profile

  (empty)

  Collective Agreement Details Collective Agreement

  Collective Agreement

  (empty)

Job Description

• Provide support for Library desktop, laptop, mobile, and public computing devices.

• Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices.

• Assist with management of Apple, Windows, and Chromebook devices.

• Respond to and resolve technology support requests through the IT ticketing system.

• Maintain accurate records of technology assets and equipment inventories.

• Assist with software deployment, updates, and endpoint security activities.

• Develop and maintain technical documentation, procedures, and knowledge-base materials.

• Assist with scripting, automation, and process improvement initiatives.

• Monitor technology systems and report issues affecting performance, reliability, or security.

• Support patron-facing technology services including printing, software access, equipment checkout, and public workstations.

• Collaborate with Library Technology staff and central IT to implement technology projects and service improvements.

• Research and evaluate emerging technologies and best practices.

• Perform other duties as assigned.

• Bachelor's degree

• Demonstrated interest in information technology, systems administration, desktop support, or related fields.

• Basic knowledge of Windows, macOS, or mobile device operating systems.

• Experience troubleshooting technology issues in a work, educational, or volunteer environment.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

• Experience supporting Apple and/or Windows devices.

• Experience with scripting, automation, or programming languages such as Power Shell, Python, Bash, or similar.

• Experience with endpoint management tools such as Jamf, Intune, or similar platforms.

• Experience working in a higher education, library, or customer support environment.

• Experience with ticketing systems such as Team Dynamix, Service Now, or similar.

• Strong customer service and interpersonal skills.

• Ability to learn new technologies quickly and adapt to changing priorities.

• Ability to communicate effectively with technical and non-technical users.

• Ability to work independently and collaboratively within a team environment.