Conference & Events Coordinator

Job Description

Maintain complete knowledge of the following (to include but not limited to) :

• All hotel features / services, hours of operation
• Hotel function space, entertainment options, menus and floral decoration options
• Hotel safety guidelines and evacuation plan
• Scheduled daily group activities
• Maintain high level of knowledge of competitors’ product
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Liaise with banquet team to ensure correct set-up of function to meet clients’ needs
• Arrange site inspections for potential clients
• Promote positive relations with guests and attend to all requests expediently and courteously
• Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Follow-up with in-house events to ensure on-going service to the guest
• Develop professional relationships with key players in the designated Market segment to build business
• Maintain good relationships with counterparts at competing hotels
• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

• Flexibility
• Responsive
• Service minded and guest oriented
• A thorough and methodical approach
• Ability to identify problems
• Attention to detail,
• Dynamic

Your experience and skills include :

Ability to work well under pressure in a fast paced environment

Ability to work cohesively and collectively as part of a team

Add diplomas / certifications required if needed

Must be eligible to live and work in the United Kingdom