Front Office Manager

Join our team at Cricket St Thomas, part of the Warner Hotels Group. This 239‑room Grade II listed hotel with a theatre, spa and restaurant is surrounded by 160 acres of parkland in the West Country.

Looking to take the next step in your career?

At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you’re free to be yourself, make an impact, and thrive in a tight‑knit team that creates truly unique guest experiences.

At Warner Hotels, we’re more than just a place to stay – we’re a place where guests come to make memories, discover new experiences, and feel truly cared for.

As Front Office Manager
, you’ll play a crucial role in bringing that magic to life.

The Front Office Manager leads the reception, holiday sales and night teams to deliver exceptional guest experiences from arrival to departure. This role combines operational excellence with a guest‑hearted approach, ensuring every interaction reflects care and attention while anticipating and adapting to the unexpected for seamless service.

Through curiosity and bold thinking, the Front Office Manager challenges the ordinary, elevates standards and drives commercial growth. Committed to promises and collaboration, this role fosters a culture where everyone brings their best, celebrates success and wins together.

• Deliver outstanding guest experiences by ensuring reception, holiday sales and night teams provide warm, attentive and accurate service at every touchpoint.
• Stay poised and ready to respond to unexpected challenges, adapting quickly to maintain smooth operations and guest satisfaction.
• Drive holiday sales performance by coaching the team to confidently promote packages and experiences, contributing to revenue growth while maintaining integrity and care in every recommendation.
• Be an expert in the rebooking process & drive onsite break sales.
• Curiously challenge existing processes by introducing innovative ideas that enhance efficiency, improve guest journeys and elevate service standards.
• Maintain world‑class standards in front‑office operations through continuous refinement of procedures, technology use and team training.
• Keep promises by ensuring accurate reservations, billing and guest communications, delivering commitments on time and to the highest standard.
• Champion collaboration by working closely with housekeeping, F&B and other departments to ensure seamless coordination and exceptional guest experiences.
• Lead, coach and develop the reception, holiday sales and night teams, fostering a culture of trust, open communication and professional growth where every voice is valued.
• Monitor performance metrics, guest feedback and occupancy trends, using insights to refine strategies and improve results.
• Ensure compliance with health, safety and data protection standards, creating a safe and professional environment for guests and team members.

• Strong knowledge of reservations systems, guest service standards and sales techniques.
• Proven leadership experience in front‑office or hospitality operations.
• Commercial acumen with experience in budgeting and revenue generation.
• Excellent communication and problem‑solving skills.
• Ability to lead and inspire a diverse team in a fast‑paced environment.

Interested in learning more about this job? Scroll down and find out which skills, experience and educational qualifications are needed.

Ready to discover your glow? Be part of something more than a hotel – where your personality shines and your ideas matter.

Diversity, equity and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part‑time or a job‑share.

We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at:

Please note:

Unsolicited CV’s from agencies will not be considered.