Spa Manager

Step into a world of luxury and relaxation at The Store Hotel, Oxford’s number one Spa on Trip Advisor. The Store is a boutique destination, set within the historic walls of the beloved Boswells department store. With 101 beautifully designed rooms and a commitment to impeccable guest experiences, we’re looking for a Spa Manager to lead our team in creating an oasis of tranquillity and indulgence.

Cocooned in walnut-panelled walls, the spa at The Store is located on the lower ground floor and features three treatment rooms (including a couple’s suite), a steam room, sauna, thermal relaxation area and gym. Treatments are offered in partnership with two acclaimed British brands – OSKIA, delivering results‑driven skincare and body therapies, and Verden, bringing a holistic, nature‑led approach to wellbeing.

We require a Spa Manager who doesn’t just oversee operations but elevates them. You’ll be the driving force behind our spa’s excellence, ensuring every guest feels pampered, rejuvenated, and eager to return. From curating seamless experiences to leading a high‑performing team, you’ll be at the heart of The Store’s commitment to indulgence and relaxation.

• Inspire and lead a team, fostering a positive, motivated, and high‑performing environment.
• Provide high‑quality spa treatments, including massages, facials, body therapies, and specialist treatments.
• Consult with guests to determine needs and preferences before treatment.
• Maintain detailed client records to ensure personalised service.
• Exceed guest expectations with exceptional service, anticipating their needs before they even ask.
• Work closely with the Head Spa Receptionist to drive spa revenue through strategic scheduling, sales initiatives, and collaboration across departments.
• Act as an ambassador for The Store brand, ensuring impeccable standards in guest relations and service.
• Handle reservations, emergencies, and operational procedures with professionalism and ease.

• A leader with a passion for lifestyle luxury hospitality and wellness.
• Strong communication and interpersonal skills to engage both guests and team members.
• A proactive problem‑solver who thrives in a fast‑paced environment.
• Previous experience in spa or hospitality management (hotel experience a plus but not essential).
• A customer‑first mindset, ready to go above and beyond to create unforgettable experiences.
• Flexibility to work shifts, weekends, and bank holidays.

• 28 days holiday
• £35,000 plus 5% treatment commission / 10% sales commission
• Meals on duty
• Ongoing training provided – both in‑house and external
• Apprenticeships
• Career progression and development – we invest in our people
• Royal Cars taxis 50% discount for our people to and from work
• Refer a Friend Scheme (£250 for general referrals and £500 if you refer a chef)
• Review bonus and scheme (£50, £100, £200, E Bike's, Smart TV's and International overnight stays for 50 reviews plus)
• Access to Wagestream
• 25% off treatments in our spa and 50% off products
• Discount on rooms and food and beverage
• Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
• Opportunities to win raffle prizes
• Exceptional induction game and programme – this is the most fun you will have on your induction day that we promise!
• Brand pillars – we have four pillars that we live and breathe everyday!
• Opportunities to socialise and celebrate big moments together – birthdays, work anniversaries and big life moments!
• Team Awards and socials
• Fundraising initiatives – we support the community and like to give back, in 2023, 2024 and 2025 we walked for wellbeing supporting Hospitality Action.
• Go green – come and work with a company that is committed to creating a greener planet, by looking at how we can reduce our carbon footprint, we have a green team who ensure we are on track, come and play your part in that.

The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building’s past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

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