Receptionist, Hospitality ​/ Hotel ​/ Catering

The Store Hotel is a lifestyle luxury and boutique hotel set in the heart of Oxford. We sit in the building of the historic department store and Oxford institution, Boswells. Our 101-bedroom hotel will delight guests with a sense of curiosity and wonder, reflecting the rich heritage of the building's former life.

Are you a natural communicator with a passion for delivering unforgettable guest experiences? Do you love making people feel valued and creating special moments that leave a lasting impression. If so, we have the perfect opportunity for you!

We are looking for a passionate, professional and guest-focused Receptionist to join our team.

This role is ideal for someone who thrives on creating memorable experiences and delivering exceptional service to every guest.

Ready to make a real impact and be part of something special? Join us at the Store and be the reason our guests keep coming back!

• Providing a warm and personalised welcome to guests
• Building strong relationships and delivering exceptional guest experiences
• Managing guest feedback, queries and concerns professionally and efficiently
• Anticipating guest needs and identifying opportunities to enhance their stay
• Supporting VIP arrivals and special requests
• Working collaboratively with operational teams to ensure seamless service delivery
• Monitoring guest satisfaction and helping drive continuous improvement
• Maintaining excellent knowledge of hotel services, facilities and local area recommendations
• Supporting guest communications before, during and after their stay

• Previous hospitality or customer service experience preferred
• Passion for delivering exceptional guest experiences
• Strong communication and interpersonal skills
• Professional presentation and positive attitude
• Ability to remain calm and solutions-focused in a fast-paced environment
• Excellent organisational skills and attention to detail
• Flexible approach to working hours, including weekends and holidays where required

Position: Reception - Front Office

Location: Oxford

Employment Type: Full Time

Shift: On a rota basis (including some evenings, weekdays, weekends, and bank holidays)

• Meals on duty
• £27,040 per annum plus service charge - this will increase after probation (£32,000 estimated on target earnings)
• Ongoing training provided - both in house and external
• Apprenticeships
• Free access to a personal trainer on site in our gym
• Career progression and development - we invest in our people
• Royal Cars taxis 50% discount for our people to and from work
• Refer a Friend Scheme (£250 for general referrals and £500 if you refer a chef)
• Review bonus and scheme (£50, £100, £200, E Bike's, Smart TV's and International overnight stays for 50 reviews plus)
• Access to Wagestream
• 25% off treatments in our spa and 50% off products
• Discount on rooms and food and beverage
• Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
• Opportunities to win raffle prizes
• Exceptional induction game and programme - this is the most fun you will have on your induction day that we promise!
• Brand pillars - we have four pillars that we live and breathe everyday!
• Opportunities to socialise and celebrate big moment together - birthdays, work anniversaries and big life moments!
• Team Awards and socials
• Fundraising initiatives - we support the community and like to give back, in 2023, 2024 and 2025 we walked for wellbeing supporting Hospitality Action.
• Go green - come and work with a company that are committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.

We've got 4

Brand Pillars that will also help you thrive

Legacy
- The Store celebrates its rich history as a beloved department store, in the heart of Oxford, and pays tribute to the building's past by carrying forward a legacy of enchanting guests with a sense of delight and wonder.

Discovery
- Like its predecessor, The Store is a place of discovery, offering a myriad of spaces to explore and uncover, from the luxurious spa to its diverse range of…